Escalation Request: Unable to Reactivate ChatGPT Business Workspace Due to Billing Portal Error

ChatGPT Support
1

Hello OpenAI Forum Team,

We are reaching out to request assistance with an ongoing issue that has remained unresolved despite multiple interactions with OpenAI Support.

Our ChatGPT Business workspace, “Fierce Inc.”, was deactivated after the payment card on account got expired.

Since then:

  • We have updated the payment method with a valid credit card.
  • There are no outstanding invoices visible in the account.
  • We have followed all instructions provided by OpenAI Support and the Help Center articles.
  • We have attempted to reactivate the workspace using the “Reactivate Workspace” option.

Unfortunately, the process consistently fails with the following error:

“The payments page encountered an error. Please try again. If the problem continues, please visit help.openai.com.”

Because of this error, we cannot access the subscription purchase flow, update billing through the workspace, or reactivate our Business account.

While Support has responded to our ticket, the issue itself remains unresolved, and we have not been provided with a workable solution or alternative payment method.

This workspace contains important business resources and custom GPTs that our team relies on daily. The continued inability to reactivate the workspace is impacting our operations.

We would greatly appreciate assistance from the appropriate Billing or Engineering team and would be grateful for any support/guidance on:

  • Manually restoring access to the workspace
  • Providing a direct payment or checkout link
  • Resetting the workspace billing status
  • Any alternative process that would allow us to reactivate our subscription

If additional information is required, we would be happy to provide them.

Could you also please let us know if OpenAI offers a customer support phone number or helpline that we can contact directly to discuss over call and explain this issue?

Thanks,
Fierce inc. Team

2

Hey Geeta-Fierce, welcome to the forum.

That's indeed frustrating.

Could you share the case number where this issue was reported? I'd like to take a look.

Avinash

3

Same problem here. 5 days without can access to our workspace. Following support instruction we create a new workspace instead of reactivate the old one.

Case number 10365787

4

Hey David.frisini, welcome to the forum!

Let me take a look at your case in the meantime while I wait for Geeta-Fierce to respond.

Avinash

5

Hello Avinash,

We were given multiple case numbers for the same issue. I’m giving you all of them.

10165987, 10155464. What is frustrating is, we have tried to explain to the support team and they do not seem to be reading emails and only give us generic responses and ask us to contact our bank for payment issues. The problem is we are unable to see any payment link through the steps they have mentioned. Is there no tier 2 support for OpenAI? We are surprised at this level of customer support. I’m glad you are responding and hoping you can solve our issue. Thank you very much.

6

Hey Geeta-Fierce, I know that's frustrating.

Let me take a look and see what can be done in this case.

Avinash