Hello Community / OpenAI Staff, Our business workspace has been completely blocked for the past 7 days due to a critical error within the OpenAI billing portal interface. We are actively trying to settle an outstanding €104.00 invoice, but the portal will not allow us to access the payment screen. Whenever an Admin clicks “Continue to billing”, the interface crashes with the following error: “The payments page encountered an error. Please try again. If the problem continues, please visit help[.]openai[.]com.” Technical Context: - Workspace Name: CIMS - Yash Technologies B.V - Active Support Case: 09672862 - Troubleshooting Done: Cleared cache/cookies, incognito mode, multiple distinct networks, zero extensions/VPNs. - Root Cause Indicator: Inspecting the browser console/network tab shows a failure immediately after the Stripe JS SDK attempts to initialize (payments[.]stripe[.]com). The portal is failing to retrieve or generate a unique Stripe Session ID for our deactivated workspace status. Because our workspace remains entirely deactivated, our team is currently blocked. If any OpenAI forum staff or community managers see this, could you please flag Case 09672862 to the billing engineering team? Alternatively, if a staff member can manually generate and send a direct stripe payment link to our account email, we can settle this instantly without needing the broken UI. Has anyone else run into this specific Stripe SDK session crash recently? Any workarounds would be appreciated.
Hey @shivayash, welcome to the forum!
I agree that's frustrating. I'll take a look at the case in question and make sure it gets the attention and support it deserves.
Avinash