Hi, I’m experiencing a serious issue with my business ChatGPT account. Eight days ago, it was deactivated due to a missed payment. Since then, I contacted support through the help bubble, and they promised to escalate it. However, I’ve had no further response. I still cannot log in — every time I do, I’m redirected to a blank screen. Please advise on next steps. This is impacting my business, and I need immediate assistance.
1 Like
Hi @Mr_Gray,
That sounds like a tough spot, especially with your account still locked.
When you first reached out through the help bubble, were you given a ticket number? If so, feel free to share it here and I can help check the status.
If you didn’t receive one, it’s worth emailing support@openai.com directly so a formal ticket gets created and tracked.
-Ace
1 Like
Hi Ace, yes my ticket number is #07076415. I was told it was escalated to a workspace reactivation specialist, but that was 3 days ago and I haven’t heard back since. I’ve also already updated my payment method on Stripe, so the billing side is ready to go. The workspace just needs to be reactivated on your end. Thank you for looking into this.
To clarify the full timeline of my attempts to resolve this:
1. March 19 - My workspace (WOLF Workspace) was deactivated after a $61.80 payment failed on my Visa ending in 5112.
2. March 24 - I emailed OpenAI support with full account details (email, User ID, Org ID, Account ID). I received a reply from Jay-Ryan suggesting I try incognito mode and the standard reactivation steps. Those steps do not work because the reactivation page renders as a completely blank white screen.
3. March 26 - I sent a follow-up email asking why no one had responded further. I received an automated reply saying it was escalated to a workspace reactivation specialist. No one has followed up since.
4. March 28 - I also emailed OpenAI accounts receivable requesting a direct Stripe payment link. I also contacted support through the help bubble on the help center and received the same escalated to specialist response.
5. March 28 - I updated my payment method on Stripe (new Visa ending in 9198, set as default) via the billing portal. The old invoice was voided, so there is nothing for me to pay. The workspace just needs to be reactivated on your end.
This is a known bug - the DeactivatedWorkspaceModal crashes because every backend API call returns HTTP 402, preventing the reactivation UI from rendering. Multiple users have reported this same issue. I am the workspace owner and I am ready to pay immediately. I just need someone to either reactivate the workspace or generate a new invoice.
This topic was automatically closed after 24 hours. New replies are no longer allowed.