Error Code 429, but there is money

API
1

This is the 3. of 3 nearly identical mails of Openai. I told them, that I checked 1-4. Is Openai trying to fool me?

Hi there,

Thank you for providing detailed information about the issue you’re encountering. Based on what you’ve described, it seems like you’re experiencing an issue with the OpenAI API related to exceeding your current quota, as indicated by the Error code: 429 with the message of ‘insufficient_quota’. However, you’ve also noted that according to your account’s billing details, you haven’t reached your spending limit ($30.49 out of a $150.00 limit).

This discrepancy could be due to a few reasons, such as a delay in the API usage reporting or a specific limit on the number of API calls or file operations rather than the spending limit itself. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

  1. *LINK: Log into your OpenAI account and check the USAGE LINK section to see if there’s more detailed information about your API usage. This might give you insights into whether a specific type of request is consuming your quota.
  2. Review Plan Details: Ensure that your plan’s limits on API calls or file operations align with your usage. Sometimes, the quota isn’t solely about the spending limit but also about the number of requests or the volume of data processed. You can find more details about your plan and its limits in the BILLING LINK section of your OpenAI account.
  3. Consider File Sizes and Request Frequency: Although the file sizes you mentioned (up to 180 KB) seem within reasonable limits, the frequency of your requests and the number of operations performed on these files might also impact your quota. If you’re making a large number of requests in a short period, consider spreading them out more evenly.
  4. Error Code Documentation: As the error message suggested, reviewing the ERROR CODES LINK HERE might provide additional insights into the ‘insufficient_quota’ error and how quotas are calculated.

If after reviewing these details, you still believe there’s a discrepancy or an error with your quota usage reporting, I recommend reaching out directly through the OpenAI support channel within your account dashboard. While I understand this situation is frustrating and has impacted your day, contacting support directly will allow for a more detailed investigation into your account’s specific circumstances.

Please let me know if there’s anything else I can assist you with or if you have further questions.

Best,
OpenAI Team

2

Have you set a monthly spending limit?

I’ve never tested how that works.

3

Had a similar post from another user, I’ve raised it with OpenAI. It could be purely coincidental, but if not, it is being looked into.

4

Dear Jochen, it was 120 until yesterday. Now its 150. Both far away from the 30$ I spend until now.

5

Thank you very much. I had a test right now and the problem continues today.