Hi,
I can’t verify my domain although the DNS record has propagated everywhere.
First I had my domain already verified in my private ChatGPT account
My team wanted to switch building GPTs in a different ChatGPT account so I deleted the domain verification in my private ChatGPT account
I tried to verify the domain in the new ChatGPT account and added the DNS record to my domain.
The domain still couldn’t be verified and after 24 hours the “Check” button in ChatGPT to verify the domain was gone and I had to add the domain again.
When adding the domain I received a new DNS record which I added to my domain again.
This record has propagated as checked with a DNS checker but ChatGPT still says “Your domain could not be verified. Make sure you’ve correctly set the TXT record above. DNS records may take up to 30 minutes to propagate.”
I tried this with Brave and Chrome.
Is this a bug?
Did you delete the domain from the original account? Maybe once it’s verified and set to an account, it’s flagged if another account tries to claim the domain?
I’m having the same problem. Set the TXT record on Friday last week. Checked with my host to make sure there were no problems on their end. Still, today getting the red box with, “Your domain cannot be verified.” Any ideas?
Yes, I did delete the domain from the original account.
Could be that this is the problem. How can I report this bug to OpenAI? Unfortunately, the Help chat is blocked at the moment.
Okay, I looked again in the old account and saw that although I deleted my domain, it appeared again in the old account after some time.
So I added a random placeholder domain in the old account like example com that I would not verify and then deleted my correct domain from the old account.
After that, verification in the new account worked!
Nope, not bug. The txt code given to the previously registered domain is different from the txt code of the domain you deleted and reinstalled. Check it out if you want. So, you should add the last DNS TXT record to your domain.
This! There was no any warnings that this could happen if you merge your accounts. Now my excisting domain is verified under closed Plus account, can’t access on it and nor can verify it into my Team account.
Did anyone find a solution to this? I still get this problem, after many months. If I wait a few days, I get an error saying the token has expired (which would suggest it is reading it?). But when I create a new token and add it, I get the error saying:
Your domain could not be verified: The domain ‘…’ could not be verified. Please ensure a TXT record with value ‘openai-domain-verification=dv-…’ has been set in your DNS settings.
I’m using Cloudflare and use mxtoolbox_com to verify that the record is in place and readable.
Ahh, I see… thanks, I’m not used to manually setting up DNS txt records. I see I have to format it differently, using the name as the domain and the key as content:
