Custom GPT Will Not Accept PDFs to Knowledge Base

GPT builders
2

Hi @colin.g.prince2 :wave:
Welcome :people_hugging: to the community!

I just tested, and there is no problem on my end.

polepole-pdf_test-1
polepole-pdf_test-11914×901 41.9 KB

But, I experienced in the past, too.

Some probabilities:

  • Network problem (but it should give error as ‘File upload fail.’)
  • VPN
  • Some extensions or plugins on the browser.
  • There could be a bug on ChatGPT at that moment, so check the Status of OpenAI
  • Some files uploaded before this file, and storage is full, more than 20 files (limit 20 files)
  • The file size problem. The maximum file size is 512 MB. Each file should contain no more than 5,000,000 tokens per file (computed automatically when you attach a file).
  • On GPT builder, if you try to update GPT, before file completely uploaded. In the image below, sample1.pdf gives error if we force to update on GPT Builder.

polepole-pdf_test-2
polepole-pdf_test-2273×159 5.13 KB

I used some workarounds:

First log out from all devices, then sign in from only one device.

polepole-pdf_test-3
polepole-pdf_test-3593×398 15.8 KB

1- When I want to create a custom GPT or upload files, I use another browser that does not have any extensions or plugins. And it works generally.

2- I upload files to Google Drive or Icloud, I launch ChatGPT on my mobile phone using a browser like Google Chrome. I copy paste everything from clouds, and upload files. I never faced with a problem on the phone when creating custom GPT or uploading files.

2 Likes