Custom GPT Will Not Accept PDFs to Knowledge Base

GPT builders
1

Is anyone else having trouble uploading PDF files to a Custom GPT’s knowledge base?

I am trying to upload a PDF file to a new Custom GPT knowledge base, and I get a momentary red error message that demands image files. I’m a lawyer, so an image file is basically worthless — we work entirely in PDF and Word files.

Any help or thoughts would be appreciated!

2

Hi @colin.g.prince2 :wave:
Welcome :people_hugging: to the community!

I just tested, and there is no problem on my end.

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But, I experienced in the past, too.

Some probabilities:

  • Network problem (but it should give error as ‘File upload fail.’)
  • VPN
  • Some extensions or plugins on the browser.
  • There could be a bug on ChatGPT at that moment, so check the Status of OpenAI
  • Some files uploaded before this file, and storage is full, more than 20 files (limit 20 files)
  • The file size problem. The maximum file size is 512 MB. Each file should contain no more than 5,000,000 tokens per file (computed automatically when you attach a file).
  • On GPT builder, if you try to update GPT, before file completely uploaded. In the image below, sample1.pdf gives error if we force to update on GPT Builder.

polepole-pdf_test-2
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I used some workarounds:

First log out from all devices, then sign in from only one device.

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1- When I want to create a custom GPT or upload files, I use another browser that does not have any extensions or plugins. And it works generally.

2- I upload files to Google Drive or Icloud, I launch ChatGPT on my mobile phone using a browser like Google Chrome. I copy paste everything from clouds, and upload files. I never faced with a problem on the phone when creating custom GPT or uploading files.

3

My suggestion might sound ridiculous, but the editor is dumb. Instruct it to include PDF reading capabilities, and if images are there, to know how to treat them - graphics, formulae in image format (requires OCR) and so on…
My esp32 code builder did not accepted zip files - basic, but yes, it was here I discovered you must ensure it covered every aspect (it’s not smart).

4

You’re awesome. The log-out from all devices appears to have fixed it. The only other device I had used it on was my phone. Once I logged out from both, it started working again. Thanks, sir!

5

What’s so weird is that I got such a bizarre error message (saying that it would accept only image files).

6

Thanks so much for responding! It appears to have been an issue with needing to log out of all devices.

7

This is related to what I said!