Hi, we’re testing the Team version, before we make decision for the enterprise.
After uploading PDFs few times while recording a demo for stakeholders all of a sudden I can’t do it again. There’s no information other than the file couldn’t be uploaded, no information of any limits or what caused the error.
Just a second ago I was able to upload these files without issues.
I checked other threads but there are no clear solutions (I don’t want to have code interpreting on that gpt - this was supposedly one of the solutions).
I would like actually OpenAI to address it, in other topics with this issue, there was no legit response from OpenAI, just community guessing. It doesn’t look good as a reliable business partner.
At least it helps us to find motivation to try AWS Q*
I cannot contribute a solution to your problem, but I would advise you not to hope to get an answer from OpenAI on this forum.
I solved this by changing the file extension to .dat (instead of PDF). This bypasses the filter that prevents the pdf from uploading at all. From there, ask the Code Interpreter to extract content from the file. It worked. Spread the word! Lot’s of threads on this topic. Might be worth pinning as the inability to read a PDF is a big issue. Hopefully, openai fixes soon. Cheers!
This needs to be fixed ASAP!
If it doesn’t go against your use case, you can try to disable and reenable code interpreter on your custom gpt.
Hi im using GPT Private. I Uploaded a number of PDF files for Summaryes. But now its not accepting any File no more. It always shows unknown error. When Uploading annd the aborts the upload. I Cleared Cache. I use Firefox. Itried with Edge. Still not working. Other files like Word work. Can you help me?
Same problem here. Constantly getting the same “unknown error” and I tried everything (file type, using code-interpreter, file size, etc.)… super frustrating.
I upload to the programme a PDF of a law and also a proposal for change (another PDF of 7 Mb).
Well, this second document can’t be uploaded, he doesn’t read it either (he pretends to have read it but it’s easy to catch him because art. 35 changes).
The fact is that as he cannot upload it via Dropbox he also pretends to make it up. Through Google Drive it informs you that it cannot access and if it tries a second time it blocks and you cannot continue the conversation (you confirm that you have given access permissions, which I did, it tries and the error appears).
Does anyone know what is happening? If you are interested, respecting confidentiality and accrediting you are you, I can share the file (obviously I do not know what happens but I will not share it with anyone who is not a developer).
PS. Others files give an error but not blocked the program account ( don’t know yet if temporary or permanent)
Same I’ve been dealing with multiple issues for a very long time I even bought the plus version to see if that would help but it wasn’t even worth my money so I just try to deal with the free versions. It’s actually made things a little bit more frustrating and overwhelming and puts me a moment of doubt but I’m determined to figure out the issue. I hope you figure out the solution to your problem at hand 