Wondering if anyone else is having this issue. I created a custom GPT a couple of months ago with some PDFs added to knowledge and it worked great and had fantastic/accurate answers. Went back to the same custom GPT this week and tried to upload new PDFs and now I’m getting a network error (Failed upload to files dot oaiusercontent dot com) for every kind of file except for certain CSVs, which I find really strange. Things I’ve tried:
- Disconnected from work network/VPN. Also tried Incognito windows, etc.
- Tried creating a whole new GPT from scratch, still unable to upload files.
- Tried converting the PDFs I have to .DAT and other file extensions for code interpreter to extract the information with no luck.
- Checked all file sizes (tried a single PDF at 343kb - still fails).
- Removed all of the “extra” features in a PDF, including bookmarks, etc. to see if that was causing it, but no luck.
- Tried uploading the same exact PDF I uploaded a couple of months ago with no luck.
- Tried connecting to my hotspot or another network outside of my typical at-home connection.
- Followed all instructions and guidelines for uploading files to custom GPTs; I am not doing anything outside of the norm.
- Tried loading the files directly in the context/chat window during a new chat instead of loading them directly to knowledge - get the same upload error.
Not really sure what to do at this point, and I can’t get any support from OpenAI via their help desk. I have a paid subscription and wanted to show some higher ups what I was able to do a couple of months ago but now can’t and it’s bumming them out.
Anyone have any suggestions?
