ChatGPT upgraded my account to pro in january without me noticing until now. I was charged the $20 I agreed to and then 6 days later I was charged $220 for the pro version without my consent and then the same thing happened in February. I have been trying to contact them all day but they are just sending me round in circles on the chat widget. They keep saying to click the ‘payment&billing’ option when in reality that option isn’t available on my widget so i’m just left having to click ‘other’. I then type my issue in and they tell me to try their chat widget which I’m already on. I see other users have been issued refunds from using the widget and I would like to be issued mine ASAP. I emailed them too but no response. Any help would be appreciated!
The same thing happened to me, looks like I was charged in February and I just now noticed. Now it seems they’re about to charge me for March, as my subscription change (downgrading back) is set to take place in April.
I couldn’t find the “Payments and Billing” on my desktop, but I managed to navigate there on my phone with some effort. I opened a chat window on the desktop and the chat on my phone, and they both look the same. They have both also been “waiting for a teammate” for quite awhile now. I may have to find another method or fight the charge on my credit card.
So this happened to me, randomly upgraded to Pro without my consent from Plus and billed the $200 USD. I reached out the day I got the email about the upgrade and submitted a ticket they refunded me , although it was only a partial refund, they basically still charged me for a day of having pro which frankly annoyed me but it was a small amount so I got over it. Went back to Plus and then the very next month the exact same thing happened again. Now I’ve submitted a ticket to support and had 3 responses all confirm that because they already refunded me last month they won’t refund me again. They acknowledge that they are sorry I was upgraded without consent but refuse to correct THEIR mistake. It appears there’s no phone number to contact them and frankly the e-mail responses seem like a response from ChatGPT I’m not sure if I’m ever even reaching a human being that would obviously be able to recognize that this is their mistake and correct it.
I’ve sent them a final e-mail indicating if they don’t fix this I’ll be cancelling, removing my CC information and disputing the charge.
This is absolutely ridiculous and quite frankly embarassing that this is a known issue and this is how they treat it.
Word of caution, don’t give this company your CC information.
That sounds frustrating, getting hit with extra $200 charges on top of your regular Plus fee without any prompt. Several people on Reddit reported the exact same thing around early 2025, like accidental upgrades to Pro. Keep pushing through the help chat or billing support; they often refund the difference if you explain it clearly. Hope it gets sorted quick.
I’ve been a long-time ChatGPT Plus subscriber and never intentionally upgraded to ChatGPT Pro. I have always paid for Plus and did not request or authorize a higher plan. In October, my account was unexpectedly charged for ChatGPT Pro. I contacted OpenAI support immediately, explained that I had not upgraded, and that charge was refunded. This confirmed that the upgrade was unintentional, and I assumed the issue had been resolved.
However, the same issue happened again on 25 November, when my account was charged USD 216.48 for ChatGPT Pro. Unfortunately, I did not notice this charge at the time. Then on 16 January, my account was charged again for ChatGPT Pro, this time about AUD 330. I noticed this charge immediately and contacted OpenAI support on the same day to report it. I clearly explained that I only purchased ChatGPT Plus, never authorized ChatGPT Pro, and that the January charge was reported immediately. I also provided billing history, screenshots, and proof that the October charge had already been refunded under the same circumstances.
Despite this, OpenAI refused to refund the January charge and relied on a general “subscriptions are non-refundable” policy, without addressing consent or the fact that the January charge was reported right away.
I’ve been a long-time ChatGPT Plus subscriber and never intentionally upgraded to ChatGPT Pro. I have always paid for Plus and did not request or authorize a higher plan.
In October, my account was unexpectedly charged for ChatGPT Pro. I contacted OpenAI support immediately, explained that I had not upgraded, and that charge was refunded. This confirmed that the upgrade was unintentional, and I assumed the issue had been resolved.
However, the same issue happened again on 25 November, when my account was charged USD 216.48 for ChatGPT Pro. Unfortunately, I did not notice this charge at the time. Then on 16 January, my account was charged again for ChatGPT Pro, this time about AUD 330. I noticed this charge immediately and contacted OpenAI support on the same day to report it. I clearly explained that I only purchased ChatGPT Plus, never authorized ChatGPT Pro, and that the January charge was reported immediately. I also provided billing history, screenshots, and proof that the October charge had already been refunded under the same circumstances.
Despite this, OpenAI refused to refund the January charge and relied on a general “subscriptions are non-refundable” policy, without addressing consent or the fact that the January charge was reported right away.