Charged 4 times in one day / unauthorized payment / IGNORED by all support teams, this is my last attempt

Community
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1

By this point, I am just plainly angry and have no idea what to do next.

I got charged FOUR times in the same day for a Premium account when my card was not even in the system nor did I authorized the Premium plan which is also not visible. ( I am aware this was an issue and you are “dealing” with it, but it has been just way too long.

Followed all the steps, contacted internal support, and provided screenshots, and all info asked by their automated support system. WEEKS go by… nothing. I email support… WEEKS go by… nothing. I email yet another email I found… Still nothing. So I am using this now to get someone’s attention that would A) refund me and B) explain how in the world did you get access to my bank card details

2

I have no idea what the support is doing.
I tried to get in touch with them with a subscription problem but they just ignored and never came back within the promised 3 hours.
At the end of the day I managed to resolve the problem myself. Just hoping that my solution doesn’t cause them to double charge me.

3

Hard to follow your post but if you have been billed multiple times by mistake, I would dispute the charge with your bank if support haven’t got back to you in a reasonable time.

4

Yes, I have been billed 4 times in a row on the same day. Is almost two months reasonable time? :smiley: