By this point, I am just plainly angry and have no idea what to do next.
I got charged FOUR times in the same day for a Premium account when my card was not even in the system nor did I authorized the Premium plan which is also not visible. ( I am aware this was an issue and you are “dealing” with it, but it has been just way too long.
Followed all the steps, contacted internal support, and provided screenshots, and all info asked by their automated support system. WEEKS go by… nothing. I email support… WEEKS go by… nothing. I email yet another email I found… Still nothing. So I am using this now to get someone’s attention that would A) refund me and B) explain how in the world did you get access to my bank card details