ChatGPT saying Unknown Error Occurred for File Uploads

ChatGPT
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If you upload certain files (PDFs, PPTs, PPTX, CSV, etc.) it will show you this error.

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image1576×600 22.8 KB

It does not happen for all sorts of files, but 3 out of 5 pdf files are not uploaded, and as only certain files are uploaded, I can say easily that this is not an account issue or Limit finish issue. It has something to do with ChatGPT itself and it perceiving the files. Sometimes, creating the PDF again with Microsoft PDF Printer does help, sometimes, no matter what you do, it does not help at all.

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Welcome to the forum it is a interesting place :rabbit::mouse::honeybee::heart::four_leaf_clover::cyclone::infinity::repeat:

It happens to me too, it is network or server time out issues.

I just upload again.

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this is so common its hilarious. I get it ever so often for hours at a time. I love paying over 20 bucks a month for this many errors lmao.

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Is it really Network issue? Because sometimes uploading the same document even after 10 times does not work but recreating it with Microsoft PDF Printer works.

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Xd. Can’t even complain right? It seems in near future they are going to restrict us more and more, and when it comes to payment, well you gotta pay more and more.

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I never ran into this until today. Is there any solution or known cause?

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I moved you to community tag, API is a different system than ChatGPT. I wish you all luck :four_leaf_clover: and welcome all new users :rabbit::infinity::heart:

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[quote=“techdomain, post:1, topic:1079366, full:true”]
If you upload certain files (PDFs, PPTs, PPTX, CSV, etc.) it will show you this error.

image
image1576×600 22.8 KB

It does not happen for all sorts of files, but 3 out of 5 pdf files are not uploaded, and as only certain files are uploaded, I can say easily that this is not an account issue or do with ChatGPT itself and it perceiving the files.

1 Like
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I found a workaround: you just need to open your PDF and “print it” to a new PDF. That new PDF uploads to ChatGPT without errors.
Enjoy!

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So what I figured out was that the PDF needed to go through an OCR and the pdf that is created after was able to be uploaded due to the words in it being selectable, hope this helps anyone.

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YOU bl**dy LEGEND!!! I’ve been pulling my hair out about this issue for AAAGES. This worked perfectly. Thanks a bunch :raised_hands:

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This allowed the upload to succeed, we will see if the analysis of the document actually succeeds… thanks for the work around.

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Nope, I got the ‘files were removed due to the execution state reset’ message I have seen multiple times. WTF…

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csv upload fails and cannot be read

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image1364×1106 85.7 KB

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The problem seems to be with purely image based PDFs. If you add one text-containing PDF page at the front, the uploads work. I did this with MasterPDF editor 4 on linux and it worked immediately. I was able to upload 2 700+ page PDFs after giving them a blank page with a simple text box on it that said “text box to remove later”. I didn’t try just a completely blank page.

I hope this helps.

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I did help, you are right! Either add some text to pdf or if it’s short PDF just change the format to jpg.