We want our users to be able to log in to ChatGPT with their M365 account.
For one user, it looks like it is working using the “Log in with MS account” button on the login page. It is no SSO, he has to enter his mail address ang gets a one time password by mail. It looks like this user has a Windows Live account bound to his work mail address. Even though I don’t know how this can be possible.
Strange thing is, that it doesn’t work for other users. They get stopped with an “account doesn’t exist” error. The working accounts is seemingly configured the same way as all others. But no other user can create a Microsoft Live account using the tenant mail address. It gets blocked.
Does someone know if it is possible, and what is required to log in with a M365 (business/work) account to ChatGPT?
We have the same problem. It says “your accoutn doesent exist”. We have no problem logging in to other services with our microsoft office accounts. I’ve tried to contact OpenAi help center but no reponse.
Same issue here. “That Microsoft account doesn’t exist. Enter a different account or get a new one." message when Microsoft365 business account is used.
Changing authentication type to email/password would resolve the issue. But that option isn’t available for whatever reason.
As far as I know there are currently no issues with the authentication and login system, have you spoken to the collage IT department about this? Could there be some issue with the 365 account held by the collage?
This link now send you to https://platform.openai.com/apps where you can use temporary dialogue with chatGPT without connection to account so without access to history of dialogues
Thanks for the help. I work for the college IT department and we haven’t found any setting that blocks this. Testing access from a non managed device outside of the controls of the network or within - either way none of our 365 users can successfully sign in with their college 365 account in college or offsite.
Have you been to help.openai.com and used the support bot in the bottom right corner to raise this? If not, could you please do so to get the ball rolling, thank you.
We’re also experiencing this trouble. We’re unable to use Microsoft work accounts to sign in with ChatGPT, which is keeping us from trialing ChatGPT Team edition. I suspect this is because OpenAI wants to reserve “work SSO” as an Enterprise feature (which lists SAML SSO as a feature.)
This is unfortunate. It blocks us from trialing ChatGPT Team edition, and no one will talk to us about Enterprise.
I am experiencing the same problem logging into ChatGPT Team with my work Microsoft 365 account. I also get the message “That Microsoft account doesn’t exist…”
From what I could determine, OpenAI only supports personal Microsoft accounts, not business, unless you have an Enterprise plan. That’s why it fails if a user tries to use the Microsoft account option with a business account.
The only working option we found was to not select the Microsoft account option, but to just use the work email address as the username. While this doesn’t provide SSO, users can turn on OpenAI account MFA within their account once created.
Thanks for this. I thought as much as I tested several different business domain accounts. Hopefully they get that resolved as I can imagine a lot of people will run into the same issue. Thanks for updating.
I’d be happy if they simply expanded Microsoft business account support to ChatGPT Teams edition. It looks like a deliberate decision to reserve it for Enterprise accounts.
Open AI should be added to the SSO Wall of Shame at sso.tax.
