Cant reach help button or widget

ChatGPT
1

i am trying to reach via chat at helpcenter but there is no button or link to directing. I send a mail about that they are replying same answer every time. İs there a link to via chat or something like that

4 Likes
2

Hi, same issue here. Customer service is unavailable.
Help button sends me to the FAQ, which, in turn, say that by clicking the “help button” I should be able to chat with GPT Customer Service.

I am going to report this to my national authority for unfair commercial practices and you should do the same… also because what I need to report is a security breach by some external plugin, which begs the question: how do I report something if I am not the developer? We absolutelty need a ranking system and review system for plugins otherwise the damage caused by external Plugins and malicious API developer will be uncountable.

2 Likes
3

Same here, there seems to be no way to contact support.

1 Like
4

same problem! i have cancelled my subscription but have been charged and can’t contact support about this.

5

Yep, same here. Looks like OpenAI has gone rogue on us. The site MaxAI dot me keeps putting up a popup every time I hit enter to enter a prompt. I do NOT want the services they are offering. I don’t want an account with such an inconsiderate business. Their popup is just malware, and I completely agree they should be shutdown and put out of business for behaving this way.

OpenAI, Listen up!!! There is no contact for you to resolve this, therefore you are also part of the problem. I will be closing my account, and I hope you get destroyed for this!

1 Like
6

Ok, I see this issue is recurrent.
Basically help support is unavailable.
I believe I was billed incorrectly, but I couldn’t figure out, how to contact support.
Now I see I’m not the only one, the help button on the main page is useless, the FAQs similarly.
So … Does anyone know how to report this blatant disrespect for customer support?

7

November 11, 2024,
There is still no way to contact support.
On the site I can’t scroll down the pages, on the phone there are no problems.
However, when I try to ask for help at https://help.openai.com/ it only offers me some advice and the problem persists, since it is far too specific.

8

Add my name to the list as of Jan 6th 2025. I can click the (?) button in the bottom right when logged into my pay account, but there is no way to get past the automated AI “help” feature to leave a message for an actual human. As of right now all of the GPTs functionality is also broken across my account.

edit to add:
I may have come up with a workaround for anyone else experiencing this problem.

  1. Go to: community . openai . com
  2. Login to your pay account
  3. On the bottom left of the navigation list you’ll see: “Help”
  4. Click “Messages” in the popup on the bottom-right
  5. Click “Ask a Question”
  6. Then click in the flow: ChatGPT → ChatGPT (including Plus) → Report a bug
  7. Write your message
1 Like
9

I had to call their stupid whatsapp chat to get the email support@openai.com

ITS NOT ON THE WEBSITE

Why Are we supporting a company not willing to support their own software?

What a SCAM!

THESE BIG COMPANIES THINK ITS OK TO TAKE OUR MONEY AND HIDE THEIR SUPPORT.

Man Im so pissed!

1 Like
10

I have this issue as well. The contact support information is not accurate and even GPT gives advice that isn’t up to date.

11

Thanks for this, I have the same issue (freezing) on all versions and struggled to get help! Again, thanks for showing the “support” email. Email sent, let’s see what happens now? lol