Cannot Read Uploaded Files & Downloads Not Working

ChatGPT Bugs
1

I’m experiencing persistent issues with file uploads and downloads in ChatGPT Plus.

The Problem:

  • Uploads work, but ChatGPT cannot read or process uploaded files.
  • Downloads do not work—generated files either fail or provide expired links.
  • Attempting to access OpenAI’s file service returns a “ResourceNotFound” error, confirming that OpenAI’s file system is inaccessible.

Troubleshooting:

  • Checked OpenAI’s Status Page (No reported outages)
  • Tested on multiple browsers (Chrome, Edge, Incognito Mode, updated versions)
  • Tried different devices & networks (Same issue persists)
  • Cleared cache & cookies
  • Disabled VPNs & tested firewall rules

OpenAI Support’s Response:

  • Acknowledged this might be a server-side issue
  • Redirected me to the status page, where no issue is reported.
  • Suggested basic troubleshooting, which I have already completed.

Can someone from OpenAI’s technical team confirm whether this is a known issue please, and provide a timeline for resolution?

This issue prevents file-based workflows entirely and needs urgent attention.

2 Likes
2

UPDATE: OpenAI Support currently reviewing…

1 Like
3

any resolution? Happening to me all day yesterday too and still going on.

1 Like
4

No, no resolution yet, I was asked to provide HAR logs for the development team to investigate further, which I did.

5

Ha . . . .What a surprise. Chat GPT apparently cant do Squat with uploaded files. I suppose if I had a string of numbers say, 1-10 in an uploaded file and asked it to print them it might. It starts reading stuff, does great for a session but, when I go back in and ask it to do the same thing, (read a part of a file and compare it with another file) All of a sudden it cant access the file, or it pulls the wrong data, or it makes up data. ALL the while telling me how “sorry it is” and how “correct I am in calling it out on the error” and "promising to do better (only to do the exact same error again). After struggling for the better part of a day, I converted the PDFs to text and, Guess what? ChatGPT now had trouble reading the straight text that I uploaded. I ultimately gave up. I’m hoping that the Chinese or Musk’s version start offering some other features because, in my opinion, Chat GPT is going down the tubes, and FAST.