Hi!
I’ve passed business and individual verification, but my submission is being rejected because it says I need to pass verification. I’m confused about the barrier and what to do from here. Any ideas would be appreciated!
Thanks
Welcome to the community!
Since your screenshot shows both Individual and Business verification as approved, but the submission flow still says verification is required, I’d first check that you are submitting from the same organization where verification is approved.
If the org/project/app are definitely correct, this looks like a verification-state sync or backend issue, so I’d contact Support and include the screenshot plus the org/project/app details.
Hi and welcome @gary1001 to the community!
There’s a speech bubble that you click on and you can add your screen shot there as well.
Or you can email the support directly at support@openai.com.
Add: I just saw your topic:
This is exactly what I would have recommended you to do, to contact the support.
Hopefully this gets sorted for you!
I don’t know for sure, but I wouldn’t assume that having both Individual and Business verified is the problem by itself.
Since your first version was submitted and published successfully, but the update flow now says Business verification is incomplete even though the verification page shows Business as approved, this looks more like a verification-state sync issue in the submission flow.
Have you opened a support case yet? Because I’d recommend you to do that.
If you haven’t and are going to (or you can add that in the existing support case), I’d include that exact point in your Support case: the app is already published, both verification methods show approved, but updating the app now triggers a Business verification error.
Small add: I am not an OpenAI employee. Just an another user that is trying to help
Yes, I already opened one. But an AI replied: “It’s been escalated to a business support specialist. If necessary, they can reply to this email with additional information.”
Perhaps I’ll just have to be patient again…
Good thing you did that and hopefully you don’t have to wait too long. In my experience, Support is usually fairly fast and many cases get replies within a couple of days, sometimes sooner.
I can’t promise anything, but since this looks like a possible submission/verification-state issue, maybe someone from Support will see the thread and ask for your case number if they’re able to follow up.
Thanks for keeping us updated!
