I can’t find anything on this website about getting a hold of someone about this issue. I have been searching all the help pages and there is nothing about account help. I used ChatGPT4 and clicked Upgrade to plus, but in my card info and was charged. I have the email from the bank that my card was charged. I got nothing in email from OpenAI about my account.
If I go to ChatGPT4 now, I have the Upgrade to Plus option in the side bar. The help pages say I need to click on “My Account” but there is no such option there. There’s nothing about my account in there except Logout. I went to the regular ChatGPT page and it says I have no billing history or anything. Where is the information about what I paid for? How do I cancel the monthly subscription next month if I can’t even see that I have a paid account here?
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I am having the same issue here. No response or assistance from anyone at Openai
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I’m having the same problem here
It’s my second month as a subscriber, my card was charged 13/march.
I was using two hours ago, and now It says I hold no subscription, there is no saved credit card, no card history in the website… It’s basic as it was the first time I’m logging in
Im having the same issue.
This morning i didnt even was able to log in. Then i received the email to access as plus, and now a couple hours after is if im not even subscribed. It gives the option for me to upgrade to plus.
I subscribed this 17th.
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Bumping this, my chatgpt+ is back but I can’t check anything on the billing page, all blank. It is also specifying I don’t own +
No replies to emails and still have no idea what’s going on here. I used to be able to get to a page with a white background that I think was the old version of ChatGPT and it had my account info and a billing tab (which wrongly said I had no billing history) but I am no longer able to get to that page. Anything that I click on takes me to the dark color chat page of chatgpt-4 page that has “logout” at the bottom and Upgrade to Plus in the list. I’ve paid for Plus.
Editd to add: I just clicked on the Help page that promised that their “friendly staff” was more than willing to help. It also had a link at the bottom to email support if your issue was not listed. Clicking on that brings you to an Oops, page not found error.
I really don’t want to take the drastic step of disputing the charge on my credit card but this is getting ridiculous now.
I have the same problem too and nobody doesn’t answer.
I have the exact same issue. I have been billed, still only free access. No such thing as “My Acocunt” and no responses. Truly very sad customer service… There is none.