Problem: I signed up for CHATGPT 4 two months ago and credit card has been charged twice € 22,91. But when I login on chatgpt, it’s telling me I have the free plan and for CHATGPT 4 I need to update.
The thing is: I cannot check for which account I’m supposedly paying, because the credit card reference simply is: “OPENAI *CHATGPT SUBSCR SAN FRANCISCO USA”. And I don’t receive any bills from OPEN AI on the mail account with which I have subscribed.
I’ve been trying to solve this for two hours now. Quite frustrating. Any thoughts?