While I usually receive the invoice on the 1st of each month, I suddenly received 3 invoices for the same month of January (total of 20k usd) that don’t match at all with my usage (11k usd). What’s going on?
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Do you have auto-recharge enabled?
This has failed before and thus one can anticipate it failing again. Something about properly getting the account credit balance from Stripe.
The Open invoice out-of-turn is a bit more of a mystery, perhaps generated if your balance due was deemed a negative overage, and the status of your org being post-paid was temporarily lost.
Or it could be that more accounts are getting bounced out of monthly billing if there is a policy change, but then the monetary figures are strange.
If you care to snoop on the API request metadata employed in the platform site with browser developer tools, you can see your arrears billing status.
Reconciling this will mean contacting your Enterprise rep or support@openai.com.
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You have to contact the support. This forum here is not directly connected to OpenAI stuff. They show up here sometimes and they may grab this thread but there is no guarantee for that.
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This happened to us as well.
It looks to us that they are fixing a VAT related billing issue. The old invoices had incorrect VAT. Instead of explaining that to affected customers and invoicing the missing VAT or - even better - crediting the old invoices, issuing new and only charging cards with the difference, they create the old invoices again, with the full amount and the fixed VAT and charge it again to our CC.
This is as sloppy as it gets.
I feel sorry for the poor support team that has to deal with the fallout of this level of incompitence.
I have the same problem here, i am charged 3 times today and can’t know what’s happening.
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Thanks for taking the time to flag this. The issue has been raised.
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Just saw this after posting my own - some good info in here thanks to those posting.
any news on this raised issue?
Thanks for flagging this and for your patience!
On January 28, a VAT correction process caused some invoices to briefly appear duplicated. Engineering identified the issue and have now refunded all affected invoices. If you were impacted, no action is required on your end.
If you are still seeing unexpected charges after this update, please contact support with your invoice number and we’d be happy to take a look.
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I’ve been trying to contact support but I keep getting a bot trying to help me. How do I speak to a human at your organisation who can understand how to deal with this properly and refund the amounts withdrawn from our accounts urgently?
Guys - this is a disaster. You’ve just proven to be totally unreliable as a credible B2B provider and, what’s worse, you do not have adequate customer support in place to deal with issues when they arise.
Until we can have confidence in your service and billing practices again we will be migrating to an alternative provider.
This is the biggest red flag about where OpenAI is heading that I’ve seen and it’s very worrying.
I’ve said a few times, that giving OpenAI a card to charge when they feel like is a dangerous proposition.
Monthly billing of course means you’d need a card available and ready in the week after the first of the month when they start rotating through charging cards; it would be a much better system if you got to press a “pay my invoice, input card number”…without your org going into arrears or a ban shutoff because of a single charge failure from a missing payment method. Feed credits into the system yourself to avoid invoicing?
We were charged ~6k$ and we have not been able to get through to proper support.
I am still not receiving the refund. Attached is my current billing history. The INVOICE NO:
D959A256-0036
D959A256-0037
D959A256-0038
I can’t find any usable support, please help.
Please email support@openai.com with those details.
Hi everyone, thank you for sharing your invoice numbers. I flagged these to the team working on this issue and will let you know as soon as we know more. I'll make sure we're not double/triple charging you! If you've already written into support, can you share your support case number here in case I need to get in touch with you directly?
Re: contacting support, thanks for bearing with us and apologies for the bad experience. To get to a human, you can ask the bot something like "can I please speak to a human" "I'd like to speak to a human" "please connect me with a human" etc. and that should get you through to a human agent.
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Following up - I checked both of your accounts and it looks like we did apply refunds!
The charges on Jan 28, 2026 and Jan 29, 2026 were the correct charges (with VAT adjusted) while your charges from Nov 2025, Dec 2025 and Jan 2025 were incorrect and refunded in full on Jan 31, 2026. You should see the amounts back on your original payment method within 5-7 business days.
Again, let me know if you have any specific questions and feel free to share your support case IDs so I can reach out directly.
Thank you for all your understanding and apologies for all the confusion here.
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