I have just signed up and I want a refund

Community
1

I signed up a few hours ago, GPT4 is not working the way we expected it to, I want to request a refund.
Yes I have tried the Chat widget, NO it does not work.
How do we get in touch with support to fix this?

2

Please go to https://help.openai.com/ and look for ‘refund’

Hope this helps.

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3

If you want to request a refund, please share following information:

:email: email address

:calendar: subscription start date

:heavy_plus_sign: any extra relevant information

Contact us via our chat widget in the bottom right of your screen, select “Billing” and select “Other → Just subscribed to ChatGPT Plus and would like a refund”. We will get back to you as soon as possible.

If you are eligible for a refund, we will process it and get back to you within 5-7 business days.

Meanwhile, if you want to cancel your subscription follow the steps in our help article How do I cancel my ChatGPT Plus subscription?

Source: https://help.openai.com/en/articles/7232895-how-do-i-request-a-refund-for-chatgpt-plus

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4

No this does not help.

I have looked for this and all these suggestions do not work. The chat widget does NOT include any of the options listed.

5

Yes, thank you I can read a support page, problem is none of this is actually working.

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6

Make sure you are logged in to your account, otherwise the relevant options won’t display.

Ps. This is the forum for developers. We are not paid service professionals for ChatGPT and not employed by OpenAI

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7

Same problem here!

Did you manage to solve it?