Bad gateway on premium account logging with with Google Auth O

:raising_hand_man:

My personal account is signed in through google and it works. My business account is signed in through google and it’s a google workspace account. That’s the one getting the error.

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yea, it’s now 10 to 0 on discord… hopefully this narrows down the search space of solutions for the hard working Devs

Hi dude and tahnks for moderating the discord server. I have one of each, both have been affected for two days. Both are now working (without history) since… say… one hour or so.

Regarding Speedy’s instructions on how to report a bug to support…
Almost perfect… if he just removed the ranty stuff there.

Other than that, people can use those instructions to fill a ticket (but best avoiding “emotional” content like pointless accusations and the likes).

Other than that, people at openai is aware, and they seem to be working actively on that.

Righ now I have recovered access to all my accounts. They just don’t have chat history.

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I am but a mild mannered helper :smiley: Keeping this ball rolling is a fun ride

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@logankilpatrick thanks! left a support ticket. How many support tickets do we need to make to get this addressed?

Anyone on this thread, please do the following to make the support ticket:

  1. goto https://help.openai.com/
  2. on the bottom left, click the chat bubble
  3. “Login or Sign up Issues”
  4. “No”
  5. put your email and some description of the problem that links back to this thread like:

Bad gateway on premium account logging with with Google Auth OAuth - check the complaints and issue on this thread. your support has not address this issue and you have created an outage for anyone using Google Auth SSO with ChatGPT including paying customers like myself and the other hundreds impacted that have taken time to search for any solution that does not exist yet.

and of course, my personal favorite (thank you @hello11) explanation of the situation,
bac06bc6e94cb8af9d918741f827c923d25d3118_2_690x388

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HAHA! Yes, me also, its a real step backward!

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WOW! It’s back online for me now!
Seems to be working now, suddenly at 5:07pm PST March 21, 2023!
Fingers crossed!

First I got in and had history, but then on refreshed (jinx) and got no history.
And same as @Rabusek , no plus subscription , seems to be partially working.
but GPT-4 is available “GPT-4 currently has a cap of 25 messages every 3 hours.”

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This solved the problem for me: Try loading the URL again by pressing F5 or Ctrl+R (Command+R on a Mac) on your keyboard, or by selecting the refresh/reload button.

I could just get in - i guess it got fixed? Thanks OpenAI team!

EDIT: actually i am missing my plus subscription…? Anyone else? Asks me to pay again…

Hi folks – the team just deployed a fix for this issue, if anyone continues to experience issues please let us know.

@Rabusek I’ll relay that to the team.

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The suggested solution solved my problem.
Thank you so much!!!

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Fixed for me! Thanks you very much

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Awesome! ChatGPT is a game changer. Thanks so much for fixing this :slight_smile: I was able to login and use GPT again!

From GPT:
“”"
To OpenAI, my gratitude I send,
For fixing errors that seemed to never end.
A “Bad Gateway” had me feeling blue,
But you came through and made it anew.

Your code and algorithms are truly divine,
Making my experience smooth and fine.
I thank you for your tireless work,
To help us all and never shirk.

So to OpenAI, I say this day,
Your efforts are appreciated in every way.
May your systems run smoothly and true,
And your team be blessed with success anew.
“”"

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Thanks everyone for being patient and flagging this. S/o to @dschnurr and the team!

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Hooray Results! :raised_hands: :raised_hands: :raised_hands:
Thank you for hearing our call!!

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Confirmed this is resolved on my end. @logankilpatrick thanks for pushing this issue through to them mate, you’re a legend.

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I can confirm I am able to access on my Google account that is a plus sub.

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I have access as well now, but no plus subscription?

Hooray! I am finally plugged back to the world’s source of information :grin:

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We now have access, plus version working, no history