API tier does not get upgraded, cannot add credits to my balance

Hi,

I added more than $100 to my credits balance about a month ago. I’m still stuck on tier 1.

Also, I noticed, I cannot add any more credits to the account (I thought adding a few dollars might trigger a tier recalculation). It tells me to enter an amount between 1 and 0.

Does somebody know a solution? How can I reach OpenAI support?

Thanks!

Use $2 of API so you can actually make a payment.

Pay $2 so you can actually get a recalculation of your tier.