Account Stuck in usage Tier 1

API
1

Hi y’all, this seems to be an issue that comes up in this forum every few months and that does not seem to be fully resolved yet: Although my account qualifies for a higher usage tier than Tier 1, it will not automatically upgrade to the higher tier thus hindering us in our research.

The image shows an OpenAI usage and billing dashboard displaying a $120.00 monthly usage limit, current usage tier information, criteria for increasing limits, and a payment history with two paid invoices. (Captioned by AI)
The image shows an OpenAI usage and billing dashboard displaying a $120.00 monthly usage limit, current usage tier information, criteria for increasing limits, and a payment history with two paid invoices. (Captioned by AI)1920×1623 95.2 KB

I tried reaching support two times but did not get any awnser yet. Can anyone from the team might look into this?

Best, Paul

2

It happened on my end also. But when I credited $5 dollars, it recalculated and a few hours later it switched to upper tier. Probably it does not upgrade automatically. To force recalculation, we need to buy at least $5 credit.