I’m currently blocked from adding a payment method to my account with the error: “You’ve exceeded the 0 request/min rate limit, please slow down and try again.”
My account balance turned negative since I had auto-refill turned off, which is leading to production errors similar to:
{‘error’: {‘message’: ‘You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.’, ‘type’: ‘insufficient_quota’, ‘param’: None, ‘code’: ‘insufficient_quota’}}
The issue here is that I’m also rate limited from adding a payment method. Our application is currently down due to the issue. The account email is [removed by moderator]
Also gettting “You’ve exceeded the 0 request/min rate limit, please slow down and try again.” when I am trying to add payment details for the first time.
@DavidHuie Please do not expose your personal information here, for your own safety.
Notice that most of us are only fellow developers like you, with no “special powers” to solve account issues. Staff might occasionally see your post, but most likely will not as this is not the proper channel.
Please contact the support by clicking here or in the top menu, then use the bottom right chat icon to open a ticket.
@aprendendo.next I’ve already contacted OpenAI support, but I’m trying to bring visibility to the issue since they claim a 2-3 day turnaround on responses. This is causing a Vibrato production outage.
Try to clear your cookies or log into Open AI via your desktop and attempt this action again. I had similar issues last month but now resolved. Hope this helps.
Hello! Users are allowed up to 6 attempts to update their payment method within a 360-minute window—exceeding this will trigger a rate limit error. However, due to a bug in how the error message is displayed, it currently shows “0 requests/min,” which is misleading. We’ll be fixing the wording soon, and in the meantime, if you're still facing issues, please file a support ticket (help.openai.com) so we can take a closer look.
A bunch of users reporting this same issue again at the first of the month like usual, as before, is not something you can blame on the users.
This is a symptom that comes about when OpenAI has overextended its use of its Stripe API and Stripe shuts you guys down. Fix that instead with real action.
Hello! We would need information about your account in order to take a closer look at the issue you are seeing. This requires you to open a support ticket as we cannot request personal information on a community forum. Thank you for your understanding. We will close this community thread.
