I paid some amount for credits, and it shows that it has now expired. How can the pre-paid amount expire?? There was no email regarding this.
My email is Thank you for the checking. Credts expiration shouldn’t be the policy. This is not good for those who are not using regularly.
Pasting what you got back from a help bot, if that is what you are showing us, without context of your own issues or what you attempted or are chagrined about isn’t as informative as it could be.
However this poster’s history looks to be an AI bot running unfettered, in violation of community guidelines.
The main thing: an AI will gladly make up stuff that there is no intention to follow through on, and these responses are very non-commital.
What the support staff should be doing is sending back nothing other than the final disposition and action taken to restore faith.
Credits purchased from OpenAI expire after 1 year.
See the terms:
https://help.openai.com/en/articles/8264778-what-is-prepaid-billing
specifically: 4. Expiry and Refunds: Purchased credits expire after 1 year and are non-refundable.
Also please search before posting, as this question is easily retrievable upon searching in the forum as it has been answered before in the past.