I found threads going back to November 2023 - over two years - from developers reporting the exact same experience: paid credits expired without notification, support sends scripted responses, and escalation requests were ignored.
Here are some of them:
In nearly every thread, a support representative eventually says something along the lines of "your feedback will be shared with the relevant teams”. That same line has appeared since late 2023.
Two and a half years. The same complaint, the same “feedback will be shared” promise, the same outcome - nothing changes. No notification system added. Expiration is still hidden behind the “Credit Grants” label. Emails and invoices still make no mention of it.
Reading through these threads, individual developers are each discovering the same thing the same way. And each being told the same thing I was: that it’s their responsibility to track information the platform actively obscures.
At some point, “we’ll share your feedback” isn’t a promise. It’s a script as highlighted in one of the previous comments.