$250 Prepaid Credits Expired Without Warning – Apologies Don’t Fix the Loss

API Feedback
1

Hello everyone,

I want to share my experience because I feel truly disappointed.

  • About a year ago, I prepaid $250 of API credits.

  • At the time of purchase, there was no clear warning that these credits would expire after one year.

  • During that year, I received no notification or reminder before expiration.

  • Recently, I discovered my entire balance had expired and disappeared.

When I contacted support, they admitted that my feedback about the lack of warnings is valid and promised to “share it with their team.” However, they also said nothing can be done because of the policy.

:backhand_index_pointing_right: But an apology and acknowledgement do not fix the damage. The money is still gone.

This feels unfair and against good faith:

  • I did not subscribe to a service (subscriptions can expire).

  • I prepaid credits, and prepaid funds normally should not expire.

  • If credits expired unused, the fair solution would be to refund them or reinstate them, not to simply keep the money.

I prepaid only to support OpenAI in good faith, and instead of rewarding that, this policy punished me. I hope OpenAI will not just “acknowledge feedback” but actually change this unfair practice.

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