Good day. I wanted to share an idea that came to me based on my previous work experience in a port, where I handled truck loading requests and waybills. We didn’t have a proper system for managing incoming requests — clients would send emails, each with their own format. When things got busy, we could receive dozens of emails in just a few hours, often resulting in confusion and inefficiencies. Everything then had to be manually entered into our tracking system.
I started thinking about how to improve this workflow and realized that a program — ideally developed with the help of ChatGPT — could be created to automatically process such emails and convert them into a unified format, like an Excel sheet. While many requests came in as Excel files, others were just plain text, and some requests were revised multiple times. This makes it difficult to use traditional software to determine what’s new, what’s corrected, and what’s irrelevant. That’s where AI could really help.
It might make sense to create an AI-powered email system — or integrate AI into existing email services — that could scan incoming messages, extract and organize relevant data, and present it in a clear, standardized format. Furthermore, this AI could be linked with a custom internal tracking system to automatically input information from requests directly into the database.
Such a solution could greatly streamline the information-handling process, saving time and reducing the impact of human error. From my own experience, under heavy workloads, manually processing a single request could take up to 10 minutes. This often resulted in lines of trucks either waiting for loading or waiting for documents after loading, simply because the system — and the human handling it — couldn’t keep up.
I believe this is a problem many logistics and operations teams face, and AI could be the key to solving it. I’d love to hear your thoughts on this.
I translate my idea with help of ChatGPT and I see that it changed some of my text, so, probably you can be unclear somwhere, you can write at [my email] (to be sure that I dont miss something).