I added about 50 internal users to our Teams license. We have many of them who are clicking the link in the email invite, and creating a new account and then are taken to a basic ChatGPT account, and not added to our Team.
I have others who have already had a basic free ChatGPT account, and then they clicked the invite and with the same email address, they are not added to our Team.
I need some help sussing these issues out.
Welcome to the forum!
Wanted to note that ChatGPT Teams is limited to 50 users the last I heard. By adding 50 more you may have exceeded the limit, thinking you are 1 plus 50 is 51 and over the limit.
Normally I would find the OpenAI page that notes the limit, but they have changed it since last I looked and I do not see mention of the limit.
Will keep looking but wanted to post this sooner rather than latter.
Also the triage bot classified this post wrong so I fixed what I could but will have to get moderator to delete the bot reply.
Update
Seems they have changed the limit for ChatGPT Team based on this OpenAI FAQ
Is there an upper limit to the amount of seats I can purchase at a time for my ChatGPT Team workspace?
We currently enforce an upper limit of 999 seats per purchase.
With that I do not know a possible solution.