Account Deactivated on Dec 23 – No Response from Support for 3 Weeks (Case #04051253)

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1

Hello,

On December 23, my OpenAI organization account was deactivated. I received this message:

OpenAI’s terms and policies restrict the use of our services in a number of areas. We have identified activity in your OpenAI account that is not permitted under our policies.

As a result, we are deactivating your access for the account associated with Napopravku
(Organization ID:org-xxxd).

I immediately replied asking for clarification and a review. The next day I contacted support via help.openai.com and received Case #04051253 confirming the case was under review.

It has now been three weeks with no response despite several follow-ups.

I fully respect OpenAI policies and only want to understand what caused the violation and whether this can be reviewed or resolved. Right now I have no explanation and no communication.

If anyone from OpenAI can help check this case or advise how to escalate it, I would really appreciate it.

Thank you.

3

Hi everyone,

We’re sorry for the frustration this has caused. Individual account suspensions, deactivations, and ban appeals can’t be investigated on this public forum because reviewing them requires private, account-specific information.

Please use the appeal link in your account-notification email. If you can’t access that email, submit the official appeal form. You may also contact OpenAI Support privately at support@openai.com Please don’t post email addresses, user or organization IDs, billing details, appeal references, or other personal information here.

We’re closing this thread. Please don’t open additional public topics for individual account suspension, deactivation, or ban appeals; continue through the private appeal or support channel so the appropriate team can review your account. Thank you for understanding.