Account Deactivated in Error - Appeal [C-87mjr38AFq7R] - UK developer, legitimate commercial use

API
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Dear OpenAI Trust & Safety Team,

I am writing to formally appeal the deactivation of my account (Organization ID: REDACTED, email: PII REDACTED ).

I am a UK resident for over 4 years, permanently based here, full-time employed — not located in any restricted region. I operate consumer-facing applications where end users access the OpenAI API. I cannot control the geographic origin of all my users and was unaware their activity may have triggered a policy concern. I take full responsibility for compliance going forward and will implement any geographic restrictions or measures required.

Two urgent financial concerns:

  1. ChatGPT Pro ($200) — purchased 4 March 2026. Access was lost immediately after purchase. I request reinstatement or a full refund.

  2. API usage ($100–$300/month) — I am a legitimate commercial customer. This abrupt deactivation has caused material harm to my business and users.

I respectfully request: full account reinstatement including ChatGPT Pro access and data, details on what triggered the deactivation so I can fix it, and if reinstatement is not possible — a refund of the unused Pro subscription.

I am happy to verify my identity and provide proof of UK residency.

Best regards, Kirill Balakhonov
[E-Mail redacted]

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Hi Kirill,

Thanks for sharing the details. I understand how concerning this situation must be, especially with an active subscription and applications relying on the API.

Account deactivation reviews can’t be handled here, so the best next step is to submit an appeal through the link in your deactivation email or via this form: https://openai.com/form/appeal/.

You can also reach out to support@openai.com with the same information so the team can review your case.

Once submitted, the team will follow up with you directly regarding the outcome and next steps.

Hopefully they’ll be able to review it and help get things sorted for you.

-Ace