Account Suspension Appeal & Tier 5 Restoration Request - High Volume Business User

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Dear OpenAI Team,

I hope this message finds you well. I am writing to formally appeal the recent suspension of our OpenAI API account and to request urgent assistance with restoring our usage tier to Tier 5.
Our Situation: We are a business with a substantial user base that relies heavily on OpenAI’s API services. We process a high volume of requests daily to serve our customers, and our operations depend on the enhanced rate limits provided by Tier 5 ($1,000+ monthly spend, 30+ days qualification period).

Recent Issues:

  1. Account Suspension: Our account was recently suspended without prior warning, which has severely impacted our ability to serve our users
  2. Unreturned Balance: Despite having funds in our account balance at the time of suspension, these have not been refunded even after we submitted a formal request
  3. Business Impact: The suspension has put our service delivery at serious risk, affecting our customer satisfaction and business operations

We understand that account reviews are necessary for platform security. However, given our established payment history and legitimate business use case, we respectfully request:

  1. Immediate Tier 5 Restoration: Rather than waiting through the typical week-long upgrade process, we need our tier restored urgently to resume normal operations
  2. Account Review Expeditation: We are committed to compliance and are happy to provide any additional documentation or clarification needed
  3. Balance Resolution: Assistance with recovering the funds that were in our account at the time of suspension

Our Commitment: We value our partnership with OpenAI and are committed to:
• Continued compliance with all usage policies
• Maintaining our substantial monthly spend as loyal customers
• Providing any additional verification or documentation required
Urgency: The current situation puts us at significant business risk as we cannot adequately serve our user base with lower tier limits. We have built our infrastructure around Tier 5 capabilities and need these limits restored to maintain service quality.

We would be extremely grateful for any assistance you can provide in expediting this matter. We understand the importance of security measures but hope our established relationship and payment history can facilitate a swift resolution.

Thank you for your time and consideration. We look forward to continuing as valued OpenAI customers and are ready to provide any additional information needed to resolve this matter quickly.

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Account issues will need to be handled through “help”.

If you no longer have access to the platform site via a login, you can also go to help.openai.com, and pick the lower-right floating icon (sometimes not there depending on browser).

or support@openai.com.

You will need to communicate all you know about org ID and login details.

After they have taken your money for free, with their own automated justifications, there is usually no positive resolution of an “appeal”. You must send a message that implores human staff review to not just get a bot response back that says “sorry”.

1 Like
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Hi @gotti,

Thank you for your post. I submitted a request internally for review and will follow up with you via email!