Account deactivated due to allowing competitor LLM to same platform

API
1

We just got our account deactivated. We run SAAS where we use Open AI API to deliver Chat completion among others, Image creation and so on. To be able to server our customers the best way, we do offer a choice, so we have Claude among others to choose from if the customer dosent want to use OpenAI, and Flux among others if OpenAI isnt the right choice.

After we recieved the simple email informing us about the account deactivation due to policy breach (no specific reason in the email), I started scannin the logs to see if any of the chats could possible be causing this. There was just no such chat.

The only possible reason I am left with, is the fact that we offer the competitor insite our platform, as a choice to our customers. Sure, I do understand OpenAI and there interest in maximicing the usage, without sharing the tokens with the competitiors. Still it seems strange that OpenAI destroy the providers that offers the competiors as alternatives to Open AI.

Any others here that have same experiences? It would really make a good news blog.

2

Your title is a wild guess.

More likely you were not sending to moderations, allowing policy violation, or were allowing users to conduct disinformation campaigns or other things OpenAI detects. Bad users may have found you to be accommodating of undesirable inputs and generations, especially images that could be content blocked on policy or generation by vision.

2 Likes
3

I’m facing the same problem with my account being deactivated without a clear reason.

4

Services like Poe, Perplexity, and ChatbotArena all integrate OpenAI with other LLM providers. I’m not aware of any term in the TOS that would prevent this. Why don’t you ask OpenAI why your account was disabled?

Anthropic deactivated one of my accounts, and it turned out it was because one of my keys was compromised and was being used for TOS-violating conduct. They were completely right for deactivating it. Just ask.