Account deactivated but subscription still active and charging my card

In brief: I requested my account to be deleted months ago, forgot about it completely, then started using ChatGPT for work and subscribed to ChatGPT+. A few weeks later the delete request was finally dealt with, and they deactivated/deleted my account. Asked for a refund for the subscription as I couldn’t use it with a deactivated account, but also asked that the account be reactivated.

All credit to support, they replied fairly quickly and did refund me claiming they’d also reactivated the account. Unfortunately the account was still deactivated, so I asked again for it to be reactivated but haven’t heard back from support since. A week later I was charged again for ChatGPT+… I’m completely unable to stop this charge from recurring because I cannot access my account to stop it. So I’m paying for something I can’t use, and I’ll continue to be charged until someone from support steps in and allows me access to my account again!

I’m posting on here in the hope that someone from OpenAI will see this and help out because I really want to use the subscription I’m paying for, but support emails are just not being answered at all.

If someone could point me to someone on here I can contact about this, that would be much appreciated.

Many thanks.

Apologies for bumping this thread but it’s now been 2 weeks since they last charged my card and I’m still unable to get into my account and have had no response from support.

Does anyone know of a reliable way to reach someone at OpenAI?