Your account is not active, please check your billing details on our website

Hi!
How can I fix this ChatGPT error?
“Your account is not active, please check your billing details on our website.”

Regards!

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Welcome to the community.

Not so sound daft, but have you checked your billing details? Everything current?

Good luck!

Yes, I even added my credit card to payment methods but the problem still exists :frowning:

Sorry to hear that. Next step would be to reach out to support.

https://help.openai.com/en/

You might also try in another browser?

Good luck!

suddenly it started working!

Hey I have this issue, do not know how to fix this!

Same here. i got plenty of credits available.

as additional informations:

  • the api is reporting the error
  • even openai-playground is reporting the message “Your account is not active, please check your billing details on our website.”
  • it was all working fine for 2 week, so 2 days ago, and now the error is reported
  • im not aware of any change on the account

I sent an email to support and also sent a message to the help staff, but they haven’t replied to me. My payment card has no issues, but I’m still not allowed to use the API. Why is this?

I also have an identical issue. I have plenty of credits, my card is fine and there are no issues with my account. But I still get told by the API that my account is not active?

Me too, I after I paied my bill that showing as follow:

“Your account is not active, please check your billing details on our website.”

I have the exact same issue. Does anyone know why this might have happened? I guarantee there is nothing wrong with my credit, browser, email verification, etc. @navid_dev

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Same issue here and no response from Open AI Team.

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I was also struggling with the same problem, but I found a solution. Instead of using the ‘Add payment method’ option in the ‘PaymentMethod’ page, I was able to resolve the issue by adding the payment method through the ‘Set up paid account’ button in the ‘Overview’. This stopped the previous error from appearing.

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i have the same problem , did u find a solution please?

guys you need to go to billing history and pay your invoices.

If you don’t have overdue invoices just create another api key, it should work.

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Creating an new API Key worked for me. Thanks.