Your account is not active, please check your billing details on our website

ChatGPT
,
1

Hi!
How can I fix this ChatGPT error?
“Your account is not active, please check your billing details on our website.”

Regards!

1 Like
2

Welcome to the community.

Not so sound daft, but have you checked your billing details? Everything current?

Good luck!

3

Yes, I even added my credit card to payment methods but the problem still exists :frowning:

4

Sorry to hear that. Next step would be to reach out to support.

https://help.openai.com/en/

You might also try in another browser?

Good luck!

5

suddenly it started working!

6

Hey I have this issue, do not know how to fix this!

7

Same here. i got plenty of credits available.

as additional informations:

  • the api is reporting the error
  • even openai-playground is reporting the message “Your account is not active, please check your billing details on our website.”
  • it was all working fine for 2 week, so 2 days ago, and now the error is reported
  • im not aware of any change on the account
8

I sent an email to support and also sent a message to the help staff, but they haven’t replied to me. My payment card has no issues, but I’m still not allowed to use the API. Why is this?

9

I also have an identical issue. I have plenty of credits, my card is fine and there are no issues with my account. But I still get told by the API that my account is not active?

10

Me too, I after I paied my bill that showing as follow:

“Your account is not active, please check your billing details on our website.”

11

I have the exact same issue. Does anyone know why this might have happened? I guarantee there is nothing wrong with my credit, browser, email verification, etc. @openai_dev

13

Same issue here and no response from Open AI Team.

14

I was also struggling with the same problem, but I found a solution. Instead of using the ‘Add payment method’ option in the ‘PaymentMethod’ page, I was able to resolve the issue by adding the payment method through the ‘Set up paid account’ button in the ‘Overview’. This stopped the previous error from appearing.

BillingOverview2
BillingOverview21000×534 23.8 KB

15

i have the same problem , did u find a solution please?

16

guys you need to go to billing history and pay your invoices.

18

If you don’t have overdue invoices just create another api key, it should work.

19