Your account is not active, please check your billing details on our website

ChatGPT
,
1

Hi!
How can I fix this ChatGPT error?
“Your account is not active, please check your billing details on our website.”

Regards!

2

Welcome to the community.

Not so sound daft, but have you checked your billing details? Everything current?

Good luck!

3

Yes, I even added my credit card to payment methods but the problem still exists :frowning:

4

Sorry to hear that. Next step would be to reach out to support.

https://help.openai.com/en/

You might also try in another browser?

Good luck!

5

suddenly it started working!

6

Hey I have this issue, do not know how to fix this!

7

Same here. i got plenty of credits available.

as additional informations:

  • the api is reporting the error
  • even openai-playground is reporting the message “Your account is not active, please check your billing details on our website.”
  • it was all working fine for 2 week, so 2 days ago, and now the error is reported
  • im not aware of any change on the account
8

I sent an email to support and also sent a message to the help staff, but they haven’t replied to me. My payment card has no issues, but I’m still not allowed to use the API. Why is this?

9

I also have an identical issue. I have plenty of credits, my card is fine and there are no issues with my account. But I still get told by the API that my account is not active?

10

Me too, I after I paied my bill that showing as follow:

“Your account is not active, please check your billing details on our website.”

11

I have the exact same issue. Does anyone know why this might have happened? I guarantee there is nothing wrong with my credit, browser, email verification, etc. @navid_dev

1 Like
13

Same issue here and no response from Open AI Team.

1 Like
14

I was also struggling with the same problem, but I found a solution. Instead of using the ‘Add payment method’ option in the ‘PaymentMethod’ page, I was able to resolve the issue by adding the payment method through the ‘Set up paid account’ button in the ‘Overview’. This stopped the previous error from appearing.

BillingOverview2
BillingOverview21000×534 23.8 KB

1 Like
15

i have the same problem , did u find a solution please?

16

guys you need to go to billing history and pay your invoices.

18

If you don’t have overdue invoices just create another api key, it should work.

1 Like
19
20

Creating an new API Key worked for me. Thanks.

21

billing_not_active. I have an account on humanoid @semanta.nl and nave paid for api usga wahts is worn receive this message when using this php script
// API-sleutel voor toegang tot de OpenAI API
$api_key = “■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■j6y6I1kX”;

// Tekst dat je wilt gebruiken als invoer voor de API
$input_text = “Dit is de tekst die je wilt gebruiken als invoer voor de API.”;

// Functie om de API-aanroep uit te voeren
function call_openai_api($api_key, $input_text) {

$data = array(
    'model' => 'gpt-3.5-turbo-0125', // Model dat je wilt gebruiken
    'prompt' => $input_text,
    'max_tokens' => 100 // Maximum aantal tokens voor de gegenereerde tekst
);
$headers = array(
    'Content-Type: application/json',
    'Authorization: Bearer ' . $api_key
);

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

$response = curl_exec($ch);
curl_close($ch);

return $response;

}

// Roep de API aan om tekst te genereren
$response = call_openai_api($api_key, $input_text);

// Controleer of er een geldige reactie is ontvangen
if ($response) {
$output = json_decode($response, true);
if (isset($output[‘choices’][0][‘text’])) {
// Gegenereerde tekst
$generated_text = $output[‘choices’][0][‘text’];
echo "Gegenereerde tekst: " . $generated_text;
} else {
echo “Fout bij het ophalen van de gegenereerde tekst.”.$response;
}
} else {
echo “Fout bij het maken van de API-aanroep.”;
}

Error: Fout bij het ophalen van de gegenereerde tekst.
{ “error”: { “message”: “Your account is not active, please check your billing details on our website.”, “type”: “billing_not_active”, “param”: null, “code”: “billing_not_active” } }
Please advice how correct this situation

22

aggg seing the same issue… had an unpaid unvoice, wonder if it clears in a few minutes hours?