There are a few more “dials” you can fidget with before you send a message through “help” on your account.
- billing: ensure under setting all info about your payment card is filled out as address and contact info, update something and save.
- limits: Ensure your own settings for monthly limits are set to allow usage, something like $50 for each box. Change and save.
- See that you are able to make a chat mode request in the API playground. With or without error will tell if it is something about fund availability or rather with your API key and usage.
- review the actual balance on the billing and usage pages again. An “assistant” used unwisely can empty $5 in one question.
Hopefully just one of those will be a problem-solver. Putting more money in to refresh your account isn’t an ideal solution.