Why do we need phone number verification for enterprise codex accounts?

Codex
1

Hi,

I cannot access my team codex account because it requires a phone number. Since our startup doesn’t give out work phones, I have to use my personal number, but then it says it reaches the maximum number of accounts allowed. First of all, enterprise and team plans should already be safe, why would they require a phone number? Second, I should only have one personal account linked to that phone number. What is the maximum number allowed? This is severely impacting our development velocity and does not justify the value we are getting out of our team plan. Thank you.

support case: 12945647

2

Welcome to the Community and thanks for flagging this, @clairebear1. I can see how the phone verification limit would be especially disruptive when you’re trying to access a work account.

Phone verification is currently required for Business/Team users, while Enterprise users aren’t subject to the same requirement.

Can you confirm whether your account is part of a Business/Team workspace or an Enterprise workspace? That’ll help narrow down what’s happening here.

-Mark G.