Same here; I hope they update it soon. It’s so frustrating, especially since I pay for this and use the feature frequently on ChatGPT.
Tim OpenAI, sepertinya aku mengalami hal yang sama dengan akun ku, sejak 4 hari terakhir akun ChatGPT Pro ku rusak dan kadang bisa membaca file dan kadang tidak, dan kemarin dan hari ini kemampuan dari GPT-4o untuk membaca file dan gambar tidak bisa sama sekali.
Bahkan untuk o1-preview juga memberikan jawaban tanpa menunjukkan tanda bahwa dia “thinking”, dan justru langsung memberikan jawaban secara instant.
tolong perbaiki ini Tim OpenAI.
i have same issue. when i upload image this is the ouput.
“It looks like you’ve shared an image, but I can’t view images directly. Could you describe the contents or share the details from it? I’d be happy to help you with answers based on the information you provide.”
i use chatGpt plus version. why this happen?
I texted to support many times. But they are not recognizing the problem. They give some vague solutions like " Dont use vpn, clear cookies, change browser". But these solutions dont work at all. They are cheating with customers
True. They think we are fools or something. I am thinking of switching to perplexity ai
I am facing the same issue. On free account and andriod application, it works fine but on Windows, it does not work It is really getting frustrating
I don’t have any vpn, yet it’s happening.
Same, F*** OPENAI! treating plus users as dumb will not be a good news. im gonna try Claude
4 out of our team subscription’s 9 accounts are able to use full ChatGPT at the moment (file analysis, image generation, web searching, etc.), while the others look like being forced to GPT4o-mini despite the model we select.
hi i moved to business/team account from plus and since then the files uploaded cannot be process, if they get done then the revised/recreated files by gpt is not available for download in any mode, except text output in the browser.
OPENAI - listen to your paying customer or is the opensource data from free users more valuable than the revenues from paid ones
same error here, anyone fixed it?
Same Error Im getting I have chatgpt subscription , I even unsubscribed it today hopefully they solve it soon so i can resubscribe
They return me this:
Hi there, Thank you for providing a detailed report of the issues you’re experiencing with the OpenAI web interface and the ChatGPT Plus functionalities. It seems like there are a few separate concerns here, so let’s address them one by one: Authentication Token Issue: It’s good to hear that half of the issue has been resolved and that the o1-preview model is working intermittently, and sometimes the o1 model is accessible. However, the persistent problem with the authentication token affecting access to certain models and functionalities is concerning. This issue might be related to a temporary service disruption or a specific bug in the web application’s authentication handling. Our development team continuously works on improving the platform’s stability and performance, and your detailed report is invaluable for identifying and resolving such issues. o1-mini Selector and Input Length Error: Regarding the o1-mini model selector showing the model as available but not processing inputs due to an “input too long” error, despite having worked with longer inputs before, this could be related to a temporary glitch or an update in the model’s handling of input lengths.
We recommend trying shorter inputs as a temporary workaround while we investigate this issue further. Model Access and Drawing Capability: The intermittent access to models and the ability to use the drawing feature only after multiple attempts indicate there might be an underlying issue with model selection and feature access. This could be related to the initial authentication token issue or a separate concern affecting model functionality. Plus Account Upgrade Prompt: Seeing an “upgrade your plan” prompt on your Plus account is unusual, especially since your account is already on a Plus plan. This could be a UI glitch or an account status synchronization issue. For all the issues mentioned: Temporary Workarounds: You’ve already tried most of the common troubleshooting steps, such as using different browsers, the Windows app, and the mobile application. Since the mobile application is working fine, it suggests that the issue might be more related to the web interface or specific to the account’s interaction with the web platform. Further Support: Since these issues are affecting your ability to use the service fully, especially as a Plus subscriber, we’ll need to escalate this to our technical team for a closer look. Given the complexity and the potential impact on your user experience, resolving this is our priority. Could you please provide us with any additional details about the times and frequency of these issues? Specifically, any patterns you’ve noticed or specific error messages (besides the ones already mentioned) could be helpful. Rest assured, we are here to support you and work towards a resolution. We appreciate your patience and understanding as we work through these issues. Your detailed feedback is crucial for us to improve the platform, and we’re committed to resolving your concerns as swiftly as possible. Best, OpenAI Team
even the new engine, (gpt-o1) cant read image as well
same issue here. It suddenly cannot analyze videos or audios for a couple of days now.