Urgent! ChatGPT can't read file and image that uploaded from web/pc. But it's working very well when uploaded from smartphone/android app

When i try uploading question from image and from file through my phone, it works very well. But when i try upload from my laptop/ through chatgpt web, he says he can’t read image nor file.

He says: “I can’t view or interpret images directly. However, if you describe the image or tell me what you’re looking for, I can certainly help with that!”

and: “I cannot read or process images because my abilities are limited to text. I can only work with information provided in text form, such as questions or descriptions that you type.”

But when i try again from the android app, nothing wrong and chatgpt do as i want. Is this a bug or what. Please help me guys, my exam is coming and I need ChatGPT to help me learn the Sylabus. How inconvinient if i only use my phone. Thanks guys

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The same thing is happening to me, especially when I ask on the PC if it can process a PDF file or image, and it says no, while on the phone it does. It’s not just image processing; ChatGPT gives me different responses for text processing as well. All this in a premiunt account, in my free one is working well.

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same happening with me. its accepting uploads from mobile device not from PC (tried both on windows and linux)

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You’re not alone, it works on my iOS and Mac apps, but not on the web on Mac and Windows

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Same here!!! It works fine on App, but not on the Web Version whereas I work mostly from Laptop. OpenAI, look into this asap!!!

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The same thing is happening to me as well. While ChatGPT can read images from the Android app, it cannot interpret images from Windows or web apps. Please resolve this issue as soon as possible, OpenAI.

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Same issue, please solve, chatgpt claims it cant read images

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same issue, I’ve been trying to use analyse option but it’s not working

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the same problem since yesterday i noticed this happening

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same! It’s so frustrating!

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saaaaame PLZ FIX IT!!!! so frustrating

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same issue,so bad expierence

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yeah so badly affect my work, it’s a waste for this month’s plus plan

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Same goes for me. Is it gonna be fixed anytime soon?

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The problem with file upload/image upload has not been resolved yet. I have been experiencing this issue for the last 3 days. When it will be resolved?

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Me too. No response from OpenAI

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y sama…padahal aku pake akun berbayar

chatgpt versi web gak ngenalin file yang diupload, mau gambar, mau file pdf, semua gak bisa…
Pesan errornya :

“Sepertinya Anda mengunggah gambar, namun saya tidak dapat melihat atau memproses gambar secara langsung. Jika Anda dapat menjelaskan apa yang ada dalam gambar, saya bisa mencoba membantu dengan analisis atau penjelasan lebih lanjut!”

Same is happening to be this should be fixed!

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same issue here idk wha to do let me know if u found a solution for this

YES YES YES same problem
and pc and android from chrome same promlem
but from accounts which doesnt have subscription work as regular

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