When I log in at platform.openai.com, I suddenly get the error “Failed to load subscription for selected organization”. When I try to call up my dashboard, I get further error messages such as “Your OpenAI account has been deactivated, please check your email for more information. If you feel this is an error, contact us through our help center at help.openai.com.” I also get the latter error when trying to use the OpenAI API, i.e. I can’t currently use anything despite having credit. However, I never received an e-mail in advance stating that there were problems with my account.
According to openAI’s status website, there is currently no downtime. I have already contacted the support team, but unfortunately they usually take a long time to respond … Is anyone else having this serious problem since today?
I am having the same problems with platform.openai.com, chatgpt.com and the ChatGPT iOS app, (paid account). My account was “deactivated” for no apparent reason. I did not delete my account.
Deleted cookies, cleared cache and reboot all failed to remedy these issues. All my chats are gone, I can’t access the GPT store or my custom GPTs. My projects, API keys and all associated data are gone.
I typically log on with SSO via google email.
chatgpt.com I get “Your OpenAI account has been deactivated, please check your email for more information. If you feel this is an error, contact us through our help center at [help.openai.com].” I contacted help.openai.com and was told that they can’t restore deleted accounts. I did not delete my account.
platform.openai.com I get “Failed to load subscription for selected organization”. My projects are gone.
No emails from support@ have been sent; checked all mailboxes, spam etc.
No option to check if my paid account is up to date because I can’t access my account.
I did notice that my December invoice to OpenAi was not paid. Nothing from my bank saying the payment was declined.
OpenAI Support, please help.
In response to my request to the OpenAI support today, I also only received this seemingly default e-mail saying that deleted accounts will not be restored, but I never deleted my account, either deliberately or accidentally.
Let’s hope that OpenAI fixes the error as soon as possible.
I’m having the same issue too. Team GPT and API account isn’t working. I’m getting “Failed to load subscription for selected organization” as well as “Your OpenAI account has been deactivated, please check your email for more information. If you feel this is an error, contact us through our help center at help.openai.com.”
I’m facing the exact same issue. No email. Failed to load subscription for selected orgainzation. Your OpenAi Account has been deactivated.
I have exactly the same problem.
I can’t log in anymore and had to create a new account with a subaddress (+34). I tried to contact support 2 days ago but nothing came yet except for the standard email
@all: If you are reading this and also have this problem, please create a reply post here as well, so that this issue stays up and OpenAI sees that the problem affects several users and then hopefully prioritizes it sufficiently.
We are having exactly the same issue - we also have a yearly ChatGPT teams plan that we seemingly can’t access anymore.
I think it’s a shame that nobody seems to care about it, and it always has to affect thousands of users before action is taken.
I understand that there are a lot of problems, especially on large platforms, but problems like these should be given a pretty high priority, after all, we’re paying for them. Not to mention the downtime of the last few days. I’ve filed a complaint with Apple because I paid via Apple Pay, and luckily the refund has already been completed.
You don’t get an apology or compensation, you just have to live with it…
I completely agree.
On https://status.openai.com/, it displays all green, although several users are experiencing visible total failures. A message like “We currently have a problem with several users and are working on it” would at least show you that you are not being ignored and that something is being done. Instead, you get a default email telling you that deleted accounts can’t be restored, making you even more worried about whether you’ll ever see your credits again.
We must hope that competition will increase in the future and that this will also increase customer orientation. Many, like me, would also be prepared to pay a few cents more if the service is more robust in return or if the support would at least help quickly with such major, high-priortiy total breakdowns that are not the user’s own fault (i’m not talking about minor support requests that are due to incorrect usage or only relate to less important additional features, which, of course, are less of a priority).
We’re having the exact same issue. Everything worked fine until yesterday. We’ve received no emails about our account being deactivated.
Same issue here. We made no account changes and received no notification of account changes from OpenAI. We were Tier 4, had several api keys actively in use, and credits on our account. Poof. Gone. This stings. I submitted a support request and am waiting for an email reply…
Fortunately, the OpenAI support reinstated my account yesterday, apologizing and admitting that the action taken against my OpenAI account was made in error.
I hope that your accounts will be reinstated soon and wish all of you a good start into the new year, hopefully without any further openai breakdowns.
That’s good they corrected your account. I’m still waiting on an initial response from support….
After OpenAI recently admitted that they had deactivated our account by mistake, it initially worked again (see my last post).
But now the unbelievable:
As of today, we have exactly the same error messages again when we log in to our organization account on platform.openai: “Failed to load subscription for selected organization” and “Your OpenAI account has been deactivated, please check your email for more”. When using an API key, the only error that occurs is: “Error code: 401 - {‘error’: {‘message’: ‘The OpenAI account associated with this API key has been deactivated. If you are the developer for this OpenAI app, please check your email for more information. If you are seeing this error while using another app or site, please reach out to them for more help.’, ‘type’: ‘invalid_request_error’, ‘param’: None, ‘code’: ‘account_deactivated’}}”
Once again, we did not receive an email from OpenAI in advance that there was a problem with our org account. So, as with the last time, this must be another, same mistake on OpenAI’s part. I wonder how you are supposed to work like this when your account is deactivated by mistake for the second time in a short period of time and you can no longer use anything. Surely you can’t build robust OpenAI-based chatbot applications like this? And apparently we’re not the only ones affected by these erroneous account deactivations without any warning, check backs, or good reason. On top of that, one has already uploaded a budget as a sign of trust, which you then no longer have access to! Thus, setting up a backup account for something like this is not a solution either, because then one would need two parallel, non-transferable and non-refundable budget pots … I’m really disappointed right now. I certainly hope OpenAI gets the problem under control, since it still is and wants to remain the market leader.
If you are also experiencing this error (again), write here so that hopefully some pressure will be put on OpenAI to higher prioritize and better analyze the cause of the error in order to avoid such erroneous account deactivations in the future. As a company, before deactivating an account, shouldn’t you first pick up the user, especially when you are already aware of errors in your own automatisms? So the first fix should be to make the internal account deactivation automatism less aggressive when there are obviously so many false positives.
Same issue here. Haven’t been able to use my account all today. This is the second time this happened. Also, had a corporate project that got deactivated with about $100 in credits and those weren’t refunded or transfered. I have decided to move my and my clients to claude.