Hi there! I have a problem regarding my OpenAI Account. My account is 2 years old and I used it a lot since then every month. I have it since November 2021. (That’s the first time i have created an API key)
Now, the problem startet before 2 weeks, when my credit card payment method got removed and I couldn’t use the API. Well I thought it was because OpenAI changed from monthly-payment to fund-payment you have to pay before using it. (filling the credits)
Well, I did that. But not with my credit card I used since 2021, because it keeps being rejected by openAI. Ok, so I used another Credit Card to fund the account with 100$. And it worked.
But I am currently on vacation so I didn’t use much of it since then. Now, today, I wanted to use the API again, but to my suprise, the 100$ is no there. Usage page shows no usage. The payment method is removed also.
But I have the emails that I funded the account.
Does anybody know what is happening here?
When I click on the the link in the email it says “Could not access the organization specified in the URL” ? So did OpenAI just change my organization? And by doing so removing all my credits? That just can’t be right, right? Strangely, when I go to the API keys, all my created API keys are still there.
I contacted the support of course. But it says 7 days response time.
Kind regards