Where can we go to get customer support?

API
1

I have an issue that’s been ongoing for weeks, as documented here The Batch API Decided to Make Hundreds of Requests That I Didn't Request. What's Up? - #13 by jgard .

I know the usual way to contact customer support, but from what I’ve seen with other companies that are similarly unresponsive to customers’ issues, it often takes some publicity or some back channel communications to actually be heard and find resolution. Does anyone here know some of the best ways? Are there discord channels I should be joining, reddit posts that are likely to catch the eye of someone who’ll be able to help, twitter accounts I should try messaging, or perhaps even someone here who could help?

I should add that it’s not that I’m unhappy with the answers that customer support has given me so far, it’s rather that they are not answering my questions and seem unwilling to say whether or not I will be getting the charge taken off of my account. If they just straight up told me I’ll not get the charge taken off, then I’ll go ahead and eat the cost (and, of course, tell everyone I can to not trust the Batch API, cancel their batch jobs immediately if something looks fishy because the FAQ is misleading or flat out wrong about what they’ll charge you).

2

As someone who has been on this forum for years, I have noticed a growing presence from OpenAI Support here.

I can not say that today being Saturday this will get noticed but I would say your odds are better than in the past.

3

I had someone using the Open AI Support account answer me in the linked post, but nothing ever came of that. Should I start a new post and hope a different Open AI Support account user notices me?

4

I would not because for a human it is much easier to keep track of eveything in one topic or line of communiation.

Honestly, I do not even know if the replies using OpenAI Support in your related thread are bots or real users. I do know some of the users of that account are real people and are OpenAI staff.

5

I wouldn’t be surprised if those were bot replies, or real users using a bot to help in their replies. I guess I was thinking a new post might be helpful because if someone scanned the beginning of my linked post, then they might think that an OpenAI employee was actually following my case and it wasn’t worth their time.

I think it may be more worth me trying different forums/media though.

6

As already mentioned, OpenAI Support does sometimes reply on the forum and they may be able to follow up if you provide your support ticket ID.

My advice would be not to open multiple support tickets for the same issue. Keep the existing ticket open and hopefully OpenAI Support here can help track down the case.

Also, the OpenAI Support accounts replying here are human members of OpenAI Support.

But I do understand if you want to try other platforms too, to get help/suggestions .

This is just my suggestion​:slightly_smiling_face:

7

I replied in the other topic.

You did everything right. I think this was another glitch in the escalation process. That is doubly unfortunate, and I hope this streak ends here.

8

Hey @jgard, I swear I'm not a bot :)

I’ll make sure that ticket gets looked at and routed to the right place. Appreciate you flagging it.

- Avinash

9

And the award for best user reply of the year goes too?

Avinash

I swear I’m not a bot :slight_smile:

10

Wanted to say that after making this post, I got the help that I needed. While it was very annoying that it took a month, several tickets, lots of repeating myself, the resolution gave me what I wanted: all charges related to work that was not returned to me (and thus uncompleted according to the Batch API FAQ) were undone.
Thank you all!