After adding payment method, Open AI charged my card and it is not showing in my credit balance. I tried the chat bot but nobody responded to the message. Could you please check this out?
When you add a card, an authorization is performed to see that it will go through. This is not the same as charging the card, as it will automatically be released when it is not actually settled (unless you are with foreign banking that doesn’t understand this system).
You’ll still have to purchase credits to add to your balance.
Ok, I’m from India and don’t know about the pre-authorization system. I got charged $5 in my card. So I can expect the refund after verification right?
It takes the credits a bit to show up sometimes.
Are they there for you now?
Technically, it should just be a hold on your credit card funds until automatically released. That can take several days.
However it’s been seen that this pre-authorization system that works for normal visa/mastercard can end up with the money being charged and never returned, being kept by some middleman bank in the international payment card system, especially if using some virtual or gift card type from overseas.
If you never get your $5 back, you can communicate with your banking, and they should understand “a test authorization” (or at least be able to ask ChatGPT how it works…)
Since it has been experienced before internationally and is known, OpenAI should simply be charging the $5 as API credits, or not try to authorize cards that are simply added. But they haven’t.
Hi, I got the same issue, did you get your credit back ?
when I input the payment method it says my card was declined, but when I check, I got charged it in my bank transaction