Currently when trying to use the playwright demo app I receive the error message: “The model computer-use-preview does not exist or you do not have access to it.”.
From open sources, I found the only requirement for this model: tier 3 api, which I acquired. It is confirmed in the dashboard that my account meets this requirement, and the tier 3 access was used two weeks ago. Apparently, this is not enough, as the model is still not available.
I have also found that there is a company verification limitations (link), but the computer-use-preview model is not listed there; I also see messages from people with company verified accounts that they still do not have access to the computer use model.
Currently people get in the predicament - they see the official publicly claimed requirements that do not suffice when matched. I got the tier3 api mainly to be able to use this model but I am not able to proceed.
Can anyone clarify the access requirements for the computer-use-preview?
This model was released before the ID verification scheme was used to deny new models and features. Instead, there is an undisclosed multi-layer “trust tier” of organization metrics (like age and usage) being applied to you that is/was also used to deny some organizations access to models, like even o3-mini.
If you are at the requisite payment tier, you can send an email to support@openai.com with your org ID from your org login email, and request that the model be provisioned for your organization. You’ll likely need to spell out what you’re talking about explicitly in order for the request to be understood by the first support tier and their default of running a “deny performing anything useful” AI on your message - clarifying what the model is and what they need to do (to escalate to someone who can actually change the models your org has access to).
This is the model that powered ChatGPT’s “operator” which is already retired and replaced there. You have to furnish it a web browser and a cursor for that type of use where it can see and click, along with a constant stream of screenshots for very slow operation, so it might not have much value or lifespan to commercialize.
PS. My username is the underscore + letter j - while “regular” is my forum status. I made it hard to visually parse for humor, or maybe that I am a private function.
