Vector store indexing is currently not completing/hanging

API
1

Currently Vector Store indexing doesn’t appear to be completing, running for 20 mins on a 220kb PDF file. Its been like this since at least past 2 hours

2

I was about to make a post about this. You can reproduce this even from the UI, at platform.openai.com: create a new vector store then upload any file to it. It will never actually show inside the vector store. Not even as “in_progress”, it’s just not there at all.
The same happens if you try to associate an already existing file through the API.

Seems this issue has returned: t/uploaded-file-is-not-linked-to-vector-store/1336290

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3

Yeah thanks, same thing as me

So annoying, I have a product demo in 3 hours time !

4

Seems these jobs are catching up very slowly. Files added to a vector store 30+ minutes ago are finally starting to appear in it.

5

Same Problem here. Please fix.

6

Exact same thing is happening to me here

7

Same issue here. Files uploaded via API are not appearing in the vector store — not even as in_progress. Reproducing consistently as of the last hour. Hopefully this gets resolved soon, it’s blocking production workflows.

8

I’m experiencing the same.

9

I’m seeing files hanging in in_progress for over an hour, and one finally completed with an error:

    {
      "id": "...",
      "object": "vector_store.file",
      "usage_bytes": 0,
      "created_at": 1776293392,
      "vector_store_id": "...",
      "status": "failed",
      "last_error": {
        "code": "server_error",
        "message": "An internal error occurred."
      },
      "chunking_strategy": {
        "type": "static",
        "static": {
          "max_chunk_size_tokens": 800,
          "chunk_overlap_tokens": 400
        }
      },
      "attributes": {}
    }
10

@OpenAI_Support Any idea what’s going on here? All the files I submit for vector store indexing are hanging for over an hour and finally resolve with error: An internal error occurred

11

Are others experiencing issues with the vector store not attaching uploads to vector stores?
Doesn’t work when attaching files to a vector store manually or via API. Irrespective of size or format of the file. txt. PDF, MD all fail to attach, but files are uploaded.

12

Same issue here.

Files upload and attach correctly via API, but remain stuck in “in_progress” indefinitely and never reach “completed”.

I’ve reproduced this with multiple files and also with newly created vector stores, so it doesn’t seem isolated.

This is currently blocking usage on my side. Any updates would be appreciated.

13

Does anyone have any updates on this issue?? Same problem I am having right now…

14

Same here…no solution until now…is there any way to warn OpenAI customer care? Are they aware of this issue?
@OpenAI_Support any idea? Can you please drop a reply at least stating you are looking into this?
We have a very important demo in a few hours…

16

Seems to be okay now, I just added multiple files at a time to my vector store, they uploaded pretty quick

17

I was just pinged by the team, and they were unable to reproduce the issue. Since an earlier post in this topic suggests it may already be resolved, please try attaching files to vector stores again.

If you are still running into the issue, please share a few request IDs and I will forward them promptly so the team can take a look.

18

Same issue here except mine doesn’t take 30 minutes just never comes back and then produces error message. I hate being an alpha beta client. I’m not paying for this and they’re not paying me for this. Totally unacceptable.

19

Hey everyone, This issue seems transient so we would really appreciate, if someone can share the request id for the failing vector store request. We can use it to debug the issue. Thanks!