Although my account is meeting the criteria for Tier 3, it is stuck at Tier 1.
I tried finally recharging it with $10 more but it didn’t work…
Welcome to the Forum!
It typically takes a few days for the Tier to be upgraded once you have met the criteria. I’d give it a couple of days and if you then still see no change, it might be best to send a message to support.
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Thank you for your answer!
I suspect that my account was recently downgraded to Tier 1. I did not have any problems before although I have been using more than 30k for some calls…
That’s why I added additional money to my account but the status did not change…
There is no known practice of downgrades as of now.
Based on what you have shown above, you only reached the minimum criteria for Tier 3 only earlier today. The backend needs some time to process the new payments and update the Tier. Based on your spent, you should have technically been in Tier 2 already. As said, just give it a bit longer.
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UPDATE: The Support updated my account to the correct status.
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I have the same problem!
Today - I have already paid more than $60 and still stuck in Tier 1
I am conducting a workshop tomorrow with this account, and upgrade to Tier 2 would be crucial.
How did you get Support to solve your problem?
How long did it take to apply?
This was fixed really quickly. Thank you Support
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I’m facing the same issue. I’ve already spent over $200 but still stuck in Tier 1.
My application is currently in production, and an upgrade to a higher Tier is highly crucial since my API calls are on the verge of rejection. I’ve already used >92% of the monthly $100 limit for Tier 1.
How did you get Support to solve your problem?
How long did it take to apply?
How were you able to resolve this problem? How long did it take for the upgrade to be applied?
I have the same problem!
I have paid yesterday and still stuck in Free Tier
I am conducting a API system with this account, and upgrade to Tier 1 would be crucial.
Same problem here. Paid and consumed some, but still not get upgraded.
I think, I should be in tier 2, still stuck in free tier.
I’m having the same issue. This was marked “solved” by the original poster in May, but is anyone getting this fixed on their account recently?
We have same problem here and we have couple of demos for customers tomorrow. Let’s see what happens.
Please help me upgrade my account to Tier 2, I topped up to over $50
Thank you 