I am a paying Pro subscriber (almost €300/month) and Sora’s media library has been completely unusable since yesterday for me and many other users.
All assets in the library are duplicated and overlapped, making the UI impossible to use.
Issue persists across multiple browsers (Chrome, Edge, Firefox), devices, and networks, even with cache cleared and all extensions disabled.
Console shows /api/auth/session → 403.
Many other users are reporting the exact same bug in the OpenAI forum and on Reddit. This has been ongoing for 14+ hours with no update on the official status page.
This is clearly a server/account-side bug and not a local browser issue.
Since this is blocking my ability to use Sora entirely, I need urgent escalation to a human engineer to investigate and reset/fix my library state.
18 hours and no response for a top priority case. Save yourselves the time of emailing support and go blast this all over social media instead. Pressure them to acknowledge this and FIX IT as their status site still shows “All good”.
Same here. I deleted several images but they keep getting out of trash, and there are three image generations stuck in the loading process. This better be fixed or else I am not using Sora anymore.
Update: The issue still has not been resolved. I also heard that OpenAI is updating every Tuesday, so hopefully it will be fixed by then. If not, then I don’t know what to do.
