Good morning,
Yesterday I got 2 charges from openai api of total 500$. I even did not got any balance/tokens etc, and can’t access organization where this balance got on from my account . I have not used api in months. Support does not read my message, but answer time is crucial for me as the money charged is basically everything I got till the end of the month
This sounds like your account might have gotten hacked 
Unfortunately, we are not positioned to help you to resolve this in the Forum. So your best action is indeed to reach out to OpenAI support and report this as Fraud or unrecognized charges under the Payments and billing category in the support chat.
Please note that it might take some time for the support team to get back to you. Hopefully you’ll find an interim solution to deal with this and that the matter gets resolved soon. Good luck!
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Maybe @atty-openai could help you jump the line here and get this straightened out?
Most staff members that deal with billing are not active on this forum. You will have to wait for help.openai.com to get back to you.
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Thanks everyone for replying, as an update I’m still waiting for support to answer me on help.openai.com
Did you solve your problem?
Have the same issue!
2 bills by USD90 and 1 bill for USD10
You may have an exposed API key. I lost 25 million tokens when I brought my API online. Be careful and roll the keys / disable your integration until you can check. I reached out to support, but I have not gotten a reply offhand. It wasn’t as bad as this, but it could have been. This is significantly not good.