3 weeks ago I got an email that my account was funded 120 $. I wasnt even aware what account. Link was not working, on the platform site, I had no usage, no funds, no payment option added, no billing history found (received an red error from the email link).
I contacted support through the chat bot and requested a refund. 20 days later “Not seen yet”…
3 days ago, I got charged 38 payments totalling 400 $. The bank blocked my card. Again I contacted support, provided all information. 3 days later “Not seen yet”.
How is something like this possible?!?
Is there some support or is OpenAI too big to solve such issues?
This has happened previously, but it was never done (maliciously) by OpenAI.
Sometimes what happens is a credit card is compromised and is used to load up on OpenAI funds.
Unfortunately your best bet is to currently put a hold on the card and figure out what’s going on with your bank. Hopefully OpenAI can respond with more information and hopefully track down whoever is causing this to happen.
I would not suggest you to DM any unkown guy. This guy can say it is not secure but can ask DM me. It is funny. If I would be you, I would just get dispute all the payment from CC and let the OpenAI contact me back. This is only way to give them same medicine back. Trust me I have done before with some other company who pretend to be big and dont care attitude.
@edotservice I am a moderator on this forum, I have been for years.
They do not need to message me with anything, it was an offer to assist in attempting to resolve an outstanding issue that seems to have dragged on. This would normally have been resolved by now, but clearly there is an issue.
The OpenAI support system is extremely busy and issues can take extended periods to be delt with.
Thank you very much. Issue was resolved by OpenAI. My API account has been compromised.
They refunded the money. The only problem is that it took a whole month to answer.