Big unauthorized transactions. Slow support answer time

Good morning,
Yesterday I got 2 charges from openai api of total 500$. I even did not got any balance/tokens etc, and can access organization where this balance got on from my account . I have not used api in months. Support does not read my message, but answer time is crucial for me as the money charged is basically everything I got till the end of the month.
Hope someone can help
Thanks in advance

I need to resolve this

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